Engineer - Field Service Engineer

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada. The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around Essex. Additionally, The Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites. Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card OOH is £44/night on call or £308 per week plus OT if called out at 1.Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment Complete all relevant documentation and provide quality updates as required for each site visit in timely manner as set out by CDW Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply) Providing support services into the wider teams within the Integrated Technology Solutions department Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply Ability to install and configure software as per customer requirements Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP Good all-round understanding of hardware maintenance/break-fix Hold a full UK Driving Licence Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDWs external and varied customer base Quality focused with excellent attention to detail Capable of working independently and remotely on a wide range of products Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support Life Assurance ~ Competitive Contributory Pension ~ Private Medical Insurance ~ Enhanced Maternity Pay ~25 days holiday + bank holidays ~ Option to buy additional holiday ~ Dental Insurance ~ Season Ticket Loan + additional perks