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- Tasks: Diagnose and repair IT equipment at various customer locations in Essex.
- Company: Join CDW, a Fortune 500 leader in IT solutions with a global presence.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and generous holiday allowance.
- Why this job: Be part of a dynamic team, gain hands-on experience, and make a real impact in tech support.
- Qualifications: Must have a full UK driving licence and relevant vendor certifications; security clearances are essential.
- Other info: Flexible working hours with overtime opportunities and on-call allowances.
The predicted salary is between 27000 - 29000 £ per year.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around Essex. Additionally, the Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card. OOH is £44/night on call or £308 per week plus OT if called out.
- Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements.
- Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems.
- Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
- Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner as set out by CDW.
- Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply).
- Providing support services into the wider teams within the Integrated Technology Solutions department.
- Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply.
- Ability to install and configure software as per customer requirements.
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP.
- Good all-round understanding of hardware maintenance/break-fix.
- Hold a full UK Driving Licence.
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDW's external and varied customer base.
- Quality focused with excellent attention to detail.
- Capable of working independently and remotely on a wide range of products.
- Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support.
Life Assurance, Competitive Contributory Pension, Private Medical Insurance, Enhanced Maternity Pay, 25 days holiday + bank holidays, Option to buy additional holiday, Dental Insurance, Season Ticket Loan + additional perks.
Locations
Engineer - Field Service Engineer employer: CDW UK
Contact Detail:
CDW UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer - Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific IT equipment mentioned in the job description, such as PCs, laptops, and printers. Having hands-on experience or knowledge about these devices will help you stand out during interviews.
✨Tip Number 2
Make sure to highlight any relevant vendor certifications you hold, like those from Dell or HP. These certifications can significantly boost your credibility and show that you're qualified for the role.
✨Tip Number 3
Demonstrate your flexibility and willingness to work overtime or on-call shifts. This is crucial for a Field Service Engineer role, so be prepared to discuss your availability and past experiences in similar situations.
✨Tip Number 4
Research CDW's company culture and values. Understanding their approach to customer service and teamwork will help you align your answers during interviews and show that you're a good fit for their team.
We think you need these skills to ace Engineer - Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and field service roles. Emphasise any specific technical skills related to PCs, laptops, printers, and other equipment mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your ability to work independently and your flexibility to meet client needs, as these are key aspects of the role.
Highlight Certifications: If you hold any relevant vendor certifications (like Dell, Lenovo, IBM, or HP), make sure to include them prominently in your application. This will demonstrate your qualifications and commitment to the field.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully diagnosed and resolved technical issues in the past. This will illustrate your capability to handle the responsibilities of a Field Service Engineer.
How to prepare for a job interview at CDW UK
✨Showcase Your Technical Skills
Make sure to highlight your experience with diagnosing and repairing IT equipment. Be prepared to discuss specific examples of how you've resolved technical issues in the past, especially with PCs, laptops, and printers.
✨Demonstrate Flexibility and Adaptability
Since the role requires travel to various customer sites and working on-call, emphasise your ability to adapt to changing schedules and environments. Share experiences where you've successfully managed unexpected challenges.
✨Highlight Relevant Certifications
If you hold any vendor certifications like Dell, Lenovo, or HP, make sure to mention them during the interview. This shows that you have the necessary qualifications and are committed to staying updated in the field.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting issues, as this will demonstrate your methodical approach and attention to detail.
