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- Tasks: Diagnose and repair IT equipment at various customer locations in Essex.
- Company: Join CDW, a Fortune 500 leader in IT solutions with a global presence.
- Benefits: Enjoy a competitive salary, company car, private medical insurance, and generous holiday options.
- Why this job: Be part of a dynamic team, gain hands-on experience, and make a real impact in tech support.
- Qualifications: Full UK Driving Licence, relevant vendor certifications, and a keen attention to detail required.
- Other info: Flexible working hours with overtime opportunities and on-call allowances.
The predicted salary is between 27000 - 29000 £ per year.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers around the Globe. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs over 15,000 coworkers, with headquarters across the United States, United Kingdom and Canada.
The role of a Field Services Engineer is to diagnose and repair technical issues on a variety of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems at various customer locations around Essex. Additionally, the Field Services Engineer will be responsible for providing IT Hardware Support, for Installs Moves and Changes across client sites.
Base salary between £27,000 to £29,000 (depending on experience), company car, fuel card. OOH is £44/night on call or £308 per week plus OT if called out.
- Travel between a wide variety of customer sites to provide IT Support Services to meet contractual requirements.
- Provide support services for a range of IT equipment including but not limited to PCs, laptops, tablets, printers, peripherals and point of sales systems.
- Perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
- Complete all relevant documentation and provide quality updates as required for each site visit in a timely manner as set out by CDW.
- Participate in the on-call rota which includes mornings, evenings and weekends (on call allowances apply).
- Providing support services into the wider teams within the Integrated Technology Solutions department.
- Demonstrate flexibility to work overtime to meet the contractual needs of the client, when necessary. Overtime rates apply.
- Ability to install and configure software as per customer requirements.
- Hold relevant and current vendor certifications such as Dell, Lenovo, IBM & HP.
- Good all-round understanding of hardware maintenance/break-fix.
- Hold a full UK Driving Licence.
- Essential to obtain/hold UK security clearances such as SC and NPPV3 as required to attend CDW's external and varied customer base.
- Quality focused with excellent attention to detail.
- Capable of working independently and remotely on a wide range of products.
- Methodical and quality-minded with a right-first time approach to all work but able to recognise when to request support.
Life Assurance ~ Competitive Contributory Pension ~ Private Medical Insurance ~ Enhanced Maternity Pay ~ 25 days holiday + bank holidays ~ Option to buy additional holiday ~ Dental Insurance ~ Season Ticket Loan + additional perks.
Engineer Field Engineering employer: CDW UK
Contact Detail:
CDW UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineer Field Engineering
✨Tip Number 1
Familiarise yourself with the specific IT equipment mentioned in the job description, such as PCs, laptops, and point of sales systems. Having hands-on experience or knowledge about these devices will give you an edge during interviews.
✨Tip Number 2
Make sure to highlight any relevant vendor certifications you hold, like those from Dell or HP. These certifications can significantly boost your credibility and show that you're qualified for the role.
✨Tip Number 3
Demonstrate your flexibility and willingness to work overtime or on-call shifts. Employers value candidates who are adaptable and ready to meet the needs of their clients, especially in a field services role.
✨Tip Number 4
Prepare to discuss your problem-solving skills and provide examples of how you've successfully diagnosed and repaired technical issues in the past. This will showcase your ability to handle the responsibilities of the Field Services Engineer position.
We think you need these skills to ace Engineer Field Engineering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and field engineering. Emphasise any specific technical skills related to PCs, laptops, printers, and other equipment mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving abilities. Mention your familiarity with vendor certifications like Dell or HP, and how your skills align with the responsibilities of the role.
Highlight Relevant Certifications: If you hold any relevant vendor certifications, make sure to list them prominently in your application. This will demonstrate your qualifications and commitment to the field.
Showcase Your Flexibility: In your application, mention your willingness to work overtime and participate in the on-call rota. Highlight any previous experience where you had to adapt to changing schedules or customer needs.
How to prepare for a job interview at CDW UK
✨Showcase Your Technical Skills
Make sure to highlight your technical expertise during the interview. Be prepared to discuss your experience with various IT equipment, such as PCs, laptops, and printers, and provide examples of how you've diagnosed and repaired issues in the past.
✨Demonstrate Problem-Solving Abilities
Field Services Engineers often face unexpected challenges. Share specific instances where you successfully troubleshot a problem on-site, showcasing your methodical approach and ability to think on your feet.
✨Emphasise Flexibility and Availability
Since the role requires participation in an on-call rota, it's important to express your willingness to work evenings and weekends. Highlight any previous experience in similar roles where you had to adapt your schedule to meet client needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Practice responding to questions about how you would manage installations or troubleshoot issues at customer sites, ensuring you convey your quality-focused mindset.
