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- Tasks: Lead and motivate a dynamic team to ensure top-notch product delivery.
- Company: CDW is a leading IT solutions provider, helping businesses thrive with technology.
- Benefits: Enjoy a collaborative culture, career development opportunities, and a supportive work environment.
- Why this job: Join a passionate team where your leadership can make a real impact on customer satisfaction.
- Qualifications: Previous team leadership experience and strong communication skills are essential.
- Other info: This role offers a chance to grow in a fast-paced, innovative IT environment.
The predicted salary is between 28000 - 42000 £ per year.
Join to apply for the Configuration Team Leader role at CDW UK
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Join to apply for the Configuration Team Leader role at CDW UK
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
A Team Leader at CDW UK is responsible for leading, driving, developing and supporting a team, within a fast paced, highly dynamic environment. High standards are required to ensure our products are received by our customers’ right first time, on time. Team leaders will be accountable for ensuring processes are followed, reviewed, improved and amended where possible. Working alongside the team to drive results, engage and motivate, and support and develop a team of highly professional Coworkers
MAIN PURPOSE OF THE JOB
- To lead and drive a team of skilled Coworkers, responsible for the motivation and morale of that team
- Leading from the front, working alongside Coworkers to show best practice and champion organised and efficient working
- Support the allocation of workload, ensuring Co-ordinators are always aware of priorities and urgent requirements
- Help with Scheduling project work to ensure correct expectations are set and timescales are met
- Ensuring housekeeping standards are kept to a high level at all times
- Responsible for ensuring a team within the NDC is at all times working in a cost effective and efficient manner
- Helping to ensure accurate and efficient processes are created and followed
- Ensuring that the Department and Team are continuously developed and promoted in line with the company’s vision for the future
- Working closely with other NDC Team leaders to help ensure all required items and orders enter and exit the department in full and efficiently
- Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvements areas
- Investigation and remediation of issues and process failures, the priority being customer expectations
- Identifying skills gaps and reporting them to the shift Supervisor and Development team, working to ensure gaps are filled and training is completed and signed off according to the defined processes
- To support the wider team by stepping into various different roles at times, driving your development also.
- Able to cover reporting of KPIS in absence of Supervisor
- Understand and able to apply all processes regarding WMVs
KNOWLEDGE AND EXPERIENCE
- Previous experience leading a team
- Strong Microsoft Office skills, preferably including: Excel, Outlook and Word
- Strong written and verbal communication skills
- Customer and sales facing with the ability to communicate effectively and appropriately with both
- Ability to ensure that the Health and Safety and housekeeping standards are kept to the highest possible level at all times
- Experience with assuring quality standards are met at all times
- An understanding of how the department affects other CDW departments and customers
DESIRABLE ATTRIBUTES AND EXPERIENCE
- A level of experience working in a fast paced operational environment
- An understanding of an organisational structure from a commercial perspective
- Experience as a configuration technician would be an advantage
- Previous Warehouse operative experience would be an advantage
- A passion for the IT industry in particular providing pre delivery configuration of customers equipment
- An understanding of the industry, and the role that CDW plays, including its customer base
- Business management skills with a total commitment to the highest levels of customer service
PERSONAL ATTRIBUTES
- Excellent organisational and communication skills
- Must have a strong work ethic and show commitment to CDW
- Motivational, an ability to get the best from the team even during high volume periods
- Professional
- Honest and hardworking
- Self-Motivated and proactive
- Excellent attention to detail
- Proven record of reliability, responsibility and a solid work ethic
- Good interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors
- Capable of multi tasking, efficiently managing time and resources
- Ability to work to challenging deadlines
- Have a desire for continuous development and improvement of self, team and Department
- A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner
- Must posses a proactive approach to problem solving at root cause, with a can do attitude
- Multi-functional team player experienced in all aspects of general team work
- A good understanding of CDW as a business and its goals and visions for the future
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting
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Configuration Team Leader employer: CDW UK
Contact Detail:
CDW UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Configuration Team Leader
✨Tip Number 1
Familiarise yourself with CDW's core values and mission. Understanding their commitment to teamwork and customer service will help you align your responses during interviews, showcasing how you embody these principles.
✨Tip Number 2
Highlight your leadership experience in fast-paced environments. Be ready to share specific examples of how you've motivated teams and improved processes, as this role requires strong team management skills.
✨Tip Number 3
Prepare to discuss your knowledge of the IT industry and CDW's role within it. Being able to articulate how your background fits into their operations will demonstrate your genuine interest in the position.
✨Tip Number 4
Network with current or former CDW employees if possible. Gaining insights from insiders can provide you with valuable information about the company culture and expectations, which can be beneficial during your interview.
We think you need these skills to ace Configuration Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in team leadership and operational environments. Use specific examples that demonstrate your ability to motivate and develop a team, as well as your understanding of quality standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the IT industry and how your previous experiences align with CDW's values. Mention your commitment to customer service and your proactive approach to problem-solving.
Highlight Relevant Skills: Emphasise your strong Microsoft Office skills, particularly in Excel, Outlook, and Word. Also, showcase your communication skills and ability to work under pressure, as these are crucial for the Configuration Team Leader role.
Showcase Your Understanding of CDW: Demonstrate your knowledge of CDW as a business and its goals. Mention how you can contribute to their vision and how your experience aligns with their operational needs and customer expectations.
How to prepare for a job interview at CDW UK
✨Show Your Leadership Skills
As a Configuration Team Leader, it's crucial to demonstrate your leadership abilities. Share specific examples of how you've motivated and developed teams in the past, especially in fast-paced environments. Highlight your approach to driving results while maintaining high morale.
✨Understand the Company Culture
CDW values trust, connection, and commitment. Make sure to convey your understanding of these values during the interview. Discuss how you align with their mission and how you can contribute to fostering a supportive team environment.
✨Prepare for Process Improvement Discussions
Be ready to discuss your experience with process improvements. CDW is looking for someone who can identify gaps and enhance efficiency. Prepare examples of how you've successfully implemented changes in previous roles that led to better outcomes.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Be prepared to showcase your written and verbal communication skills. You might be asked to explain complex ideas simply or to discuss how you've effectively liaised with different departments in the past.
