Technology Support Analyst - City of London - On site 5 days a week
This role sits within the IT Services team and is responsible for delivering high-quality support across a complex, business-critical technology estate.
This position plays a key role in ensuring system availability, operational stability, and effective incident resolution, while supporting core financial platforms, infrastructure, and end users.
It is a hands-on operational role with responsibility for:
- Managing incidents through to resolution
- Supporting critical systems and batch processes
- Monitoring system health and proactively identifying risks
- Contributing to continuous improvement of IT services
The role operates on a shift rota, including out-of-hours support, to ensure continuous service availability. The shift rota operates between the hours of 7am and 7pm (rota'd 37.5 hours a week)
KEY RESPONSIBILITIES:
- Operational & Production Support
- System Stability & Continuous Improvement
REQUIRED KNOWLEDGE, EXPERIENCE & COMPETENCIES:
Strong knowledge of:
- Windows 10/11, Windows Server
- Microsoft 365 / Office applications
Experience supporting:
- Desktop / laptop hardware and builds
- Mobile devices (iOS), and Android to a lesser degree
Proven ability to manage incidents across their full lifecycle using a service desk ticketing system working towards SLA targets
Basic networking knowledge (DNS, DHCP, TCP/IP etc.)
Strong troubleshooting, analytical, and organisational skills
Excellent communication skills with the ability to engage with technical and business users
Ability to work in a shift-based / on-call support environment
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Technology Support Analyst in City of London employer: CDW UK
CDW is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to bring their best ideas to the table. With a strong focus on professional growth, CDW offers numerous opportunities for skill development and career advancement, all while working in a hybrid environment that promotes work-life balance. Located in a dynamic sector, employees can thrive alongside inspiring colleagues and contribute to impactful technology solutions for a diverse range of clients.
