At a Glance
- Tasks: Provide on-site IT support and assist with projects across various locations.
- Company: Join CDW, a leading tech solutions provider in the UK.
- Benefits: Enjoy a competitive salary, car allowance, and extensive training opportunities.
- Other info: Full training provided, including security clearance sponsorship.
- Why this job: Make a real difference in public sector technology while developing your IT skills.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
Worcester (Primary Site) with travel across Worcestershire, Warwickshire, Bristol and surrounding areas
Working Pattern
Worcester (3 days per week) with regular travel (2 days per week) to sites across Worcestershire, Warwickshire and Bristol to provide onsite IT support and project assistance.
Applicants based in
Cheltenham or Gloucester are particularly encouraged to apply due to the geographical coverage of the region.
- £400 per month car allowance
- Contract Type
- 12 month FTC
- UK Security Clearance (SC)
- Required (sponsored by CDW, subject to successful clearance)
Due to the nature of the customer environment, successful candidates must be eligible to obtain and maintain
SC (Security Check) and NPPV clearance .
CDW will sponsor the clearance process for suitable candidates.
Employment is subject to successfully obtaining the required security clearances.
About the Role
CDW is looking for a motivated and customer-focused IT Support Technician / Onsite Engineer to support a specialist policing environment.
This is an excellent opportunity for an IT professional looking to develop their career within a secure and technically diverse environment.
The successful candidate will be primarily based in Worcester, while also supporting sites across Worcestershire, Warwickshire and Bristol.
Candidates based in Cheltenham or Gloucester would be ideally located for the territory.
You’ll work closely with customers and colleagues, providing a mix of desktop support, hardware maintenance, project assistance and day-to-day operational support.
Full training will be provided, including manufacturer accreditations and support in obtaining the required security clearances.
- What You’ll Be Doing
- Providing on-site IT support across police and secure customer locations.
- Supporting Windows 10 and Windows 11 environments.
- Troubleshooting software and hardware issues.
- Performing break/fix maintenance and hardware replacements.
- Supporting Windows Server administration activities including Active Directory, DNS and DHCP.
- Assisting with office moves, equipment installations and workstation deployments.
- Carrying out system monitoring, antivirus checks and storage management tasks.
- Maintaining accurate ticket updates and documentation.
- Supporting project work and providing cover at customer sites across the region.
- Working independently while delivering excellent customer service.
- What We’re Looking For
- Previous experience in IT Support, Service Desk, Field Engineering or Desktop Support.
• Good understanding of
- Windows 10/11
- Windows Server
- Strong troubleshooting and problem‑solving skills.
- Excellent communication and customer service skills.
- Full UK driving licence.
- Willingness to travel between customer sites.
- Ability to obtain Security Clearance (SC/NPPV).
- Located within a reasonable commute of Worcester, ideally within one hour.
- Experience working in a secure or public sector environment.
- Experience supporting Lenovo, HP or Dell hardware.
- Familiarity with Active Directory administration.
- Exposure to field engineering or multi‑site support environments.
- Training & Development
We invest heavily in our people and will provide
- Full onboarding and role‑specific training.
- Vendor certifications and exams across HP, Lenovo and Dell technologies.
- Security clearance sponsorship.
- Ongoing development opportunities within CDW's engineering community.
Why Join CDW?
- Join one of the UK's leading technology solutions providers.
- Work in a varied role supporting critical public sector technology services.
- Gain exposure to a wide range of technologies and customer environments.
- Receive structured training and career development opportunities.
- Company car allowance provided to support regional travel.
- Applicants based in
Cheltenham or Gloucester are particularly encouraged to apply due to the geographical coverage of the region.
Please note
Employment is subject to successfully obtaining the required Security Clearance (SC/NPPV) and satisfactory background checks.
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IT Support Technician in Cheltenham employer: CDW UK
CDW is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to bring their best ideas to the table. With a strong focus on professional growth, CDW offers numerous opportunities for skill development and career advancement, all while working in a hybrid environment that promotes work-life balance. Located in a dynamic sector, employees can thrive alongside inspiring colleagues and contribute to impactful technology solutions for a diverse range of clients.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Cheltenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CDW UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CDW UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CDW UK!
✨Direct Apply to CDW UK
Let's not forget to apply directly through the CDW UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Technician in Cheltenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CDW UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CDW UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CDW UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
