At a Glance
- Tasks: Lead a dynamic sales support team, driving efficiency and collaboration.
- Company: Join CDW, a Fortune 500 leader in IT solutions across multiple sectors.
- Benefits: Enjoy competitive pay, health benefits, and growth opportunities in a supportive environment.
- Other info: Occasional UK travel for meetings and industry events is necessary.
- Why this job: Be part of a culture that values teamwork, innovation, and customer success.
- Qualifications: 3+ years in sales support, strong leadership, and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Key Responsibilities:
- Lead and manage the sales support team, providing guidance, training, and support to team members.
- Develop and implement strategies to improve the efficiency and effectiveness of the sales support function.
- Collaborate with sales team to understand their needs and provide timely and accurate support.
- Monitor and analyse sales support metrics to identify areas for improvement and implement corrective actions.
- Ensure the timely and accurate processing of sales orders, quotes, and customer inquiries in line with SLAs.
- Maintain and update sales support documentation, including process manuals and training materials.
- Foster a positive and collaborative team environment, promoting continuous learning and development.
- Liaise with other departments, such as marketing, finance, and customer service, to ensure seamless support for sales activities.
- Handle escalated customer issues and provide resolution in a timely manner.
- Stay up-to-date with best practices to continuously improve the sales support function.
- Oversee, manage and approve team absences ensuring that the team’s schedule is well-managed and service levels are not impacted.
- Arrange and manage weekly team meetings, bi-weekly 121s and bi-annually PMP reviews.
- Providing feedback and support to help the team achieve their goals.
- Conduct new hire interviews.
This role requires occasional travel within the UK to meet with key stakeholders, attend industry events, and collaborate with other CDW offices. The candidate must be willing and able to travel as needed to fulfill the responsibilities of the position.
Qualifications:
- Proven experience in a sales support or sales operations role, with at least 3 years in a position.
- Strong understanding of sales processes and CRM systems.
- Excellent leadership and team management skills.
- Exceptional communication and interpersonal abilities.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced and dynamic environment.
- Proficiency in Microsoft Office Suite and CRM software.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Collaborative and inclusive work environment.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Sales Support Team Leader in London employer: CDW LLC.
At CDW, we pride ourselves on fostering a collaborative and supportive work environment where every coworker is valued. As a Solutions Sales Specialist in the Hybrid Cloud sector, you will benefit from extensive training and development opportunities, enabling you to grow your expertise while contributing to our mission of delivering exceptional customer experiences. Our commitment to innovation and teamwork, combined with a competitive compensation package, makes CDW an outstanding employer for those seeking a meaningful career in technology sales.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Team Leader in London
✨Tip Number 1
Familiarise yourself with CDW's values and culture. Understanding their commitment to teamwork and customer support will help you align your approach during interviews and discussions, showcasing how you can contribute to their collaborative environment.
✨Tip Number 2
Highlight your leadership experience in sales support roles. Be prepared to discuss specific examples of how you've successfully managed teams, improved processes, or resolved customer issues, as these are key responsibilities for the Sales Support Team Leader position.
✨Tip Number 3
Network with current or former employees of CDW. Engaging with them can provide valuable insights into the company’s operations and culture, which can be beneficial when tailoring your approach to the role.
✨Tip Number 4
Stay updated on industry trends and best practices in sales support. Being knowledgeable about the latest tools and strategies will not only impress during interviews but also demonstrate your commitment to continuous improvement in the sales support function.
We think you need these skills to ace Sales Support Team Leader in London
Some tips for your application 🫡
Understand the Role:Before applying, make sure you fully understand the responsibilities and qualifications for the Sales Support Team Leader position at CDW. Tailor your application to highlight relevant experience and skills that align with their needs.
Craft a Compelling CV:Your CV should clearly showcase your experience in sales support or operations, particularly any leadership roles. Use bullet points to outline your achievements and quantify your impact where possible, such as improvements in efficiency or team performance.
Write a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that demonstrate your leadership skills and ability to improve sales processes. Make sure to connect your values with CDW's commitment to teamwork and customer support.
Proofread and Edit:Before submitting your application, take the time to proofread your documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CDW LLC.
✨Showcase Your Leadership Skills
As a Sales Support Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in the past, focusing on your approach to training and supporting team members.
✨Understand Sales Processes
Familiarise yourself with common sales processes and CRM systems. Be ready to discuss how you can improve efficiency and effectiveness in these areas, as this will show your understanding of the role's requirements.
✨Prepare for Scenario Questions
Expect questions about handling escalated customer issues or improving team performance. Think through potential scenarios and how you would address them, highlighting your problem-solving skills and ability to work under pressure.
✨Emphasise Collaboration
CDW values teamwork, so be prepared to discuss how you've collaborated with other departments in previous roles. Share specific examples that demonstrate your ability to foster a positive and inclusive environment.
