At a Glance
- Tasks: Be the go-to tech guru for our managed services customers and ensure their IT runs smoothly.
- Company: Join CDW, a collaborative company that values trust and connection.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work culture.
- Other info: Work in a dynamic environment with opportunities for continuous learning and improvement.
- Why this job: Make a real impact by optimising customer IT environments and driving innovation.
- Qualifications: Technical expertise and a passion for customer success are essential.
The predicted salary is between 51750 - 63250 £ per year.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.
The Technical Account Manager (TAM) is the primary technical point of contact and trusted technical advisor for assigned managed services customers, managing the technical health, basic roadmap, and lifecycle of the customer’s IT estate. The role bridges technical delivery and the customer, ensuring the environment is stable, secure, optimised, and aligned to the customer’s business outcomes, while proactively identifying opportunities to leverage the breadth of the CDW portfolio across managed services, workplace, cloud, security, infrastructure, lifecycle services, and associated technology solutions.
Working alongside the Service Delivery Manager, who owns commercial and contractual governance, the TAM manages the technical relationship. This includes technical roadmap ownership, lifecycle and risk management, major incident and problem technical leadership, continual service improvement, and the identification of optimisation and modernisation opportunities.
What Success Looks Like
- Stable, secure, and well-architected customer estates with reducing incident volumes.
- Clear, maintained technical roadmaps aligned to customer business objectives.
- Proactive identification and remediation of lifecycle, capacity, security, and obsolescence risks.
- Trusted-advisor status and high technical customer satisfaction.
- Technical adoption and consumption growth across managed services.
- Increased customer awareness and adoption of relevant CDW portfolio capabilities that improve service outcomes, resilience, efficiency, or modernisation.
- Low-risk, well-governed change, onboarding, and technical transition.
What You Will Do
- Technical Relationship & Advisory
- Act as the primary technical contact and trusted advisor for assigned customer accounts.
- Develop a deep understanding of each customer’s estate, architecture, and business objectives.
- Translate business requirements into technical solutions and clear recommendations.
- Lead technical reviews and present roadmaps and insight at governance forums and QBRs and service reviews.
- Build strong multi-level technical relationships across customer IT teams.
- Technical Roadmap & Lifecycle Management
- Own and maintain the technical roadmap for each assigned customer.
- Track technology lifecycle, end-of-life / end-of-support, patching, and firmware currency.
- Identify obsolescence, capacity, and technical-debt risks and drive remediation plans.
- Advise on upgrades, modernisation, and optimisation opportunities.
- Align customer roadmaps to relevant CDW portfolio capabilities, ensuring recommendations are practical, outcome-led, and connected to available CDW services and solutions.
- Maintain accurate technical documentation, designs, and asset / configuration records.
- Service & Operational Oversight (Technical)
- Provide technical governance across Incident, Problem, and Change management.
- Act as the technical escalation point for major incidents and complex problems.
- Lead and contribute to root cause analysis (RCA) and post-incident reviews.
- Monitor estate health, performance, and capacity, driving proactive improvements.
- Ensure changes are technically assessed, risk-managed, and well implemented.
- Continual Service Improvement & Optimisation
- Identify opportunities for automation, optimisation, and stability improvement.
- Drive technical CSI initiatives with measurable, outcome-focused results.
- Analyse operational and monitoring data to pre-empt issues and improve performance.
- Promote adoption of best-practice architecture and security standards.
- Commercial & Growth Enablement (Supporting)
- Identify technical opportunities for service expansion and modernisation with account and SDM teams.
- Support solutioning and scoping of additional or out-of-scope work.
- Work with CDW Professional Services, service design, and specialist practices where required to shape technically appropriate proposals, assessments, migrations, and project-based outcomes.
- Provide technical input to renewals, service design, and transition activity.
- Record and track service-led opportunities via Salesforce in support of commercial owners.
- Cross-Functional & Vendor Collaboration
- Coordinate with internal delivery, architecture, security, and project teams.
- Manage third-party and vendor technical relationships and escalations on the customer’s behalf.
- Ensure technical alignment across service design, transition, and delivery.
- Engage CDW Professional Services and portfolio specialists where customer requirements sit outside standard managed services scope or require deeper design, implementation, or transformation capability.
- Promote continuous improvement and knowledge sharing across CDW.
Behavioural Competencies
- Customer First - builds trust and delivers technical value.
- Technical Credibility - deep, current technical knowledge and hands-on understanding.
- Accountability - ownership of technical outcomes and estate health.
- Commercial Awareness - recognises technical opportunity and risk.
- Collaboration & Influence - works effectively across teams and vendors.
- Continuous Improvement
Technical Account Manager (Managed Services) in Peterborough employer: CDW LLC.
CDW is an excellent employer that champions a remote-first work culture, allowing you to balance your professional and personal life while contributing to impactful enterprise-scale Power Platform initiatives. With a strong focus on employee growth, you will have the opportunity to mentor teams and enable citizen developers, all while collaborating with diverse stakeholders to drive innovation and governance in a supportive environment. The occasional travel to Gloucester adds a unique touch, fostering team connections and collaboration in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager (Managed Services) in Peterborough
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CDW LLC. values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CDW LLC. might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CDW LLC.!
✨Direct Apply to CDW LLC.
Let's not forget to apply directly through the CDW LLC. website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Account Manager (Managed Services) in Peterborough
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CDW LLC..
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CDW LLC.. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CDW LLC.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
