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- Tasks: Support critical infrastructure systems and provide enterprise-level hardware and software support.
- Company: Join CDW, a leading tech solutions provider with a collaborative culture.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact in tech while working on mission-critical platforms.
- Qualifications: Experience in enterprise infrastructure support and strong troubleshooting skills.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Position Title:
Onsite Engineer (L2)
Location:
Onsite (Southampton SO31 7AY)
This role is based onsite at the client’s location, Monday to Friday.
Job Summary
This is a Level 2 Onsite Engineering role focused on supportingcritical infrastructure systems. The successful candidate will provideenterprise-level hardware and software support, including legacy systems, bespoke equipment, and mission-critical platforms (not deskside support).
You will work independently and collaboratively to maintain and troubleshoot a wide range of systems, ensuring the reliability and performance of air traffic control infrastructure.
Key Responsibilities
- Deliver onsite services for NATS, supporting enterprise infrastructure and bespoke systems.
- Provide technical support across IBM Mainframes, tape systems, DASD storage, and server platforms.
- Maintain and troubleshoot legacy and modern hardware including PCs, printers, and custom-built systems.
- Support operating systems including Windows, DOS, OS2 Warp, IBM AIX, RedHat, and Linux.
- Perform installations, moves, and changes across supported platforms.
- Apply electro-mechanical and soldering skills to bespoke equipment repairs.
- Attend customer meetings and maintain strong stakeholder relationships.
- Follow and improve documented procedures, contributing to team knowledge and documentation.
- Demonstrate creative problem-solving and solution-oriented thinking in high-pressure environments.
Systems & Equipment Supported
Enterprise Infrastructure
- Mainframes:IBM 9672 / 2003 / 2066 / 2096
- Tape Systems:IBM 3490, VTS, 3590
- Storage:EMC DASD, STK DASD
- Servers:
- IBM PSeries: 7012 / 7013 / 7015 / 7029 / 8203 / 9111
- HP Proliant: DL160G5-G8, DL180G6-G9
- Dell, Sun
Client Devices
- PCs: IBM PS2, Lenovo ThinkStation, Dell, Compaq, HP, Sun, Custom builds
- Printers: Dot Matrix, Laser
Operating Systems
- DOS, Windows (all versions), OS2 Warp
- IBM AIX, RedHat, Linux
Interfaces
- SCSI (various), SATA, PCI, PCIe, IDE, Serial, ISA
Bespoke Equipment
- Soldering / desoldering of small components
- Electro-mechanical troubleshooting
Qualifications & Skills
- Demonstrable experience in enterprise infrastructure support
- College, University or Professional certifications
- Preferred: CompTIA A+/N+, MCDST, ITIL
- Desirable: ACA, MCSA, CCNA, VTSP
- Knowledge of AMD and Intel processor architecture
- Strong diagnostic and troubleshooting skills
- Ability to work independently and take initiative
Essential Attributes
- Professional, positive, and solution-focused attitude
- Strong communication and customer-facing skills
- Methodical and quality-minded approach
- Flexible with working hours and locations
- Reliable, punctual, and well-presented
- Open, honest, and approachable
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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Onsite Engineer (L2) employer: CDW LLC.
Contact Detail:
CDW LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Engineer (L2)
✨Tip Number 1
Get to know the company culture! Before your interview, check out CDW's values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves enterprise-level support, brush up on your knowledge of IBM Mainframes and other systems mentioned in the job description. Being able to discuss these confidently can really set you apart.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the role and the company. They might share tips that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the CDW team.
We think you need these skills to ace Onsite Engineer (L2)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Onsite Engineer role. Highlight your experience with enterprise infrastructure and any specific systems mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Remember, we love seeing genuine enthusiasm for the position.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention examples of how you've tackled challenges in high-pressure environments. We value creative problem-solving, so share those stories that demonstrate your ability to think on your feet!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen on joining our team at CDW!
How to prepare for a job interview at CDW LLC.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of enterprise infrastructure, especially the specific systems mentioned in the job description. Familiarise yourself with IBM Mainframes, tape systems, and the various operating systems like Windows and Linux. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think of situations where you had to troubleshoot complex systems or repair bespoke equipment. This will demonstrate your creative problem-solving abilities, which are crucial for this position.
✨Communicate Like a Pro
Since this role involves customer interaction, practice your communication skills. Be ready to explain technical concepts in simple terms and show that you can build strong relationships with stakeholders. A positive and approachable attitude will go a long way!
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you'd handle a specific technical issue or how you'd approach a project involving installations and changes. Think through your process and be prepared to articulate it clearly.
