At a Glance
- Tasks: Build relationships, manage quotes, and ensure top-notch customer experiences.
- Company: Join CDW, a leading tech solutions provider with a collaborative culture.
- Benefits: Competitive salary, growth opportunities, and a supportive work environment.
- Other info: Dynamic team atmosphere with a focus on personal and professional development.
- Why this job: Make an impact in tech while developing your skills in sales and customer service.
- Qualifications: Strong communication, organisation, and problem-solving skills required.
The predicted salary is between 28800 - 43200 £ per year.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
As a key member of the account team, you will act as the central point of coordination between customers, vendors, and internal teams. You will be responsible for managing operational performance, strengthening vendor and customer relationships, and ensuring a consistently high-quality experience across the full lifecycle of quotes, orders, renewals, and service delivery.
This role requires strong organisation, communication, and ownership, with the opportunity to develop commercially and technically while contributing to continuous improvement across processes and customer engagement.
What You Will Do
- Build and maintain strong relationships with assigned vendors
- Manage global bids and vendor programmes, including EOL products and company standard changes
- Lead regular cadence calls with vendors and internal Vendor Account Managers
- Support account mapping activities and negotiate discounts where required
- Own and lead regular operational cadence calls with customers, focusing on performance, improvements, and next steps
- Manage open quotes, back orders, renewals, and inventory through structured, scheduled engagement
- Build and deliver regular customer reporting and SLA tracking
- Support customer onboarding, including ServiceTrack onboarding
- Act as the first point of operational escalation for customer issues
- Manage catalogue ownership, software and managed service renewals
- Support high-value and complex quotes and orders, working to grow attach rates
- Prepare and support QBRs and customer meetings alongside the Account Director
- Establish and maintain customer communication workflows, including inbox management
- Build, document, and continuously improve processes to deliver an excellent customer experience
- Contribute to account planning activities
- Coordinate customer expectations across internal teams including Sales, Credit, Invoicing, and Sales Support
- Act as the internal first point of escalation, ensuring issues are owned through to resolution
- Maintain regular collaboration with Sellers and Sales Managers to align on priorities and actions
- Develop a strong foundation in technology, sales, and customer service
- Actively identify and deliver process improvements and share best practice
- Work to an Individual Development Plan, including relevant certifications and accreditations (e.g. vendor certifications, project management, sustainability)
What We Expect of You
- Excellent communication, relationship management, and negotiation skills
- Strong organisational, prioritisation, and time management capabilities
- Confident managing multiple deadlines and working effectively under pressure
- Proactive, inquisitive mindset with the ability to understand customer needs and recommend suitable solutions
- Ability to take ownership of issues and drive them through to resolution
- Comfortable resolving conflict situations and navigating complexity
- Strong attention to quality and detail in everything you deliver
- Ability to work independently and collaboratively as part of a team
- Positive, enthusiastic, and professional with a consistent “can-do” attitude
- Ambitious, self-motivated, and driven to develop both personally and professionally
- Good working knowledge of Microsoft Office and productivity tools
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW’s goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications.
Inside Sales Representative employer: CDW LLC.
At CDW, we pride ourselves on fostering a collaborative and supportive work environment where every coworker is valued. As a Solutions Sales Specialist in the Hybrid Cloud sector, you will benefit from extensive training and development opportunities, enabling you to grow your expertise while contributing to our mission of delivering exceptional customer experiences. Our commitment to innovation and teamwork, combined with a competitive compensation package, makes CDW an outstanding employer for those seeking a meaningful career in technology sales.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Representative
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and employees. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Inside Sales Representative, you'll need to be clear and persuasive. Try role-playing with a friend or using online resources to sharpen your pitch and negotiation tactics.
✨Tip Number 3
Don’t just focus on your qualifications; highlight your relationship-building skills. Be ready to share examples of how you've successfully managed customer relationships or resolved conflicts in the past. This will show that you can thrive in a collaborative environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at CDW. Let’s make amazing happen together!
We think you need these skills to ace Inside Sales Representative
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Inside Sales Representative role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that illustrate your capabilities. Whether it’s a successful project or a great customer relationship, we love to see how you’ve made an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CDW LLC.
✨Know Your Stuff
Before the interview, make sure you understand CDW's business model and the role of an Inside Sales Representative. Familiarise yourself with their products and services, as well as any recent news or developments in the tech industry. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Communication Skills
Since this role requires excellent communication and relationship management skills, prepare examples from your past experiences where you've successfully navigated customer interactions or resolved conflicts. Be ready to demonstrate how you can build strong relationships with both customers and vendors.
✨Demonstrate Organisational Skills
CDW values strong organisational and time management capabilities. During the interview, discuss how you prioritise tasks and manage multiple deadlines. You could even share a specific instance where your organisational skills led to a successful outcome, especially in a high-pressure situation.
✨Emphasise Your Proactive Mindset
Highlight your proactive approach to problem-solving and continuous improvement. Share examples of how you've identified issues and implemented solutions in previous roles. This will show that you're not just reactive but also someone who takes ownership and drives results.
