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- Tasks: Greet visitors, manage reception, and ensure a welcoming environment.
- Company: Join CDW, a leading tech solutions provider with a collaborative culture.
- Benefits: Competitive salary, professional growth, and a supportive team atmosphere.
- Why this job: Be the face of CDW and make a real impact on customer experiences.
- Qualifications: Experience in reception or customer service, strong communication skills.
- Other info: Dynamic role with opportunities for career advancement and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The role will be highly varied, challenging and diverse. Ideal requirements include a professional and personable individual who and has exceptional organisational and communication skills. The ideal candidate will have proven ability at successfully managing a variety of tasks and processes, whilst always ensuring all aspects of the role are delivered to the very highest standard. Working on reception, you will need to demonstrate your ability to be both proactive and insightful. The role will also require you to interact with our in-house facilities team and the building facilities team to ensure that the facilities are kept in excellent condition.
What you will do
- Greet visitors professionally and identify their needs
- Answer reception calls and direct messages across CDW
- Train temporary cover when required
- Ensure consistent application of reception processes across offices
- Monitor and maintain shared mailboxes
- Sort and distribute incoming mail and deliveries; prepare outgoing mail and collections
- Manage visitor access, including issuing passes and logging entries
- Maintain a tidy and organised reception and office environment
- Manage meeting room bookings and ensure rooms are set up daily
- Organise client refreshments and process orders via Navision
- Capture staff photos for ID or internal use
- Maintain access tokens, lockers, and desk booking systems
- Order stationery, catering, and office supplies
- Log facilities incidents with internal or building teams
- Direct external contractors and building facilities teams as needed
- Distribute internal communications (e.g. meetings, lost property)
- Process PREQs and invoices for reception and facilities
- Serve as trained fire warden and first aider
- Undertake additional duties as assigned by the leadership team
What is expected of you
Minimum basic requirements
- Previous experience in reception or customer facing role
- Strong Microsoft Office skills, e.g. Teams, Word, Excel, Outlook
- Respond to 95% of visitor and caller enquiries within one working day.
- Maintain 100% accuracy in visitor logs and access control records.
- Ensure reception area is presentable and operational throughout business hours.
- Support meeting room bookings with zero scheduling conflicts.
- Handle mail and deliveries with same-day turnaround and full accuracy.
- Receive positive feedback from staff and visitors at least once per quarter.
- Escalate unresolved issues within two hours of identification.
- Effectively manage New Starter and Leaver processes
Preferred skills, experience, and qualities needed
- Excellent organisational and time management skills
- Strong written and verbal communication
- Professional and courteous attitude
- Effective interpersonal skills
- Ability to work under pressure and adapt to changing priorities
- Confident multitasker with attention to detail
- Collaborative team player
- Self-motivated with a proactive mindset
- Positive, can-do attitude
- Ability to build strong working relationships
- Takes ownership and delivers results
- Maintains confidentiality and exercises discretion
- Prioritises workload effectively based on urgency and importance
- Executes administrative tasks with precision and consistency
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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Front Desk & Facilities Coordinator employer: CDW LLC.
Contact Detail:
CDW LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk & Facilities Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, check out CDW's website and social media. Understanding their values and how they operate will help you connect with the team during your chat.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with people, try role-playing common scenarios with a friend. This will help you feel more confident when greeting visitors or answering calls.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in the past. Whether it’s scheduling meetings or handling mail, being able to demonstrate your multitasking abilities will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're proactive and genuinely interested in the role, which is exactly what CDW is looking for!
We think you need these skills to ace Front Desk & Facilities Coordinator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone who’s not just qualified but also a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Front Desk & Facilities Coordinator role. Highlight your relevant experience and skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team at CDW.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our amazing team!
How to prepare for a job interview at CDW LLC.
✨Know the Company Culture
Before your interview, take some time to understand CDW's culture and values. They emphasise trust, connection, and commitment, so think about how you can demonstrate these qualities in your responses. Show that you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Showcase Your Organisational Skills
As a Front Desk & Facilities Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you successfully managed various responsibilities. Highlight your ability to stay organised and maintain high standards, as this will resonate well with the interviewers.
✨Practice Your Communication Skills
Since the role involves interacting with visitors and staff, practice clear and professional communication. You might want to role-play common scenarios, like greeting a visitor or handling a phone call. This will help you feel more confident and articulate during the actual interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team. Ask about how they measure success in the position or what a typical day looks like. This shows your interest and helps you gauge if the company is the right fit for you.
