CDW is seeking a 2nd Line Support in Greater London to provide advanced technical assistance to our customers, resolving complex incidents and working with 3rd line resolver teams. You will monitor, diagnose, upgrade device software, manage changes, and maintain accreditations, while collaborating across shifts during nights (12-hour) on a rota.
This role emphasizes ITIL-aligned processes, cloud familiarity (Azure/AWS), and a strong focus on delivering reliable, secure network and
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Advanced 2nd Line IT Support Engineer employer: CDW LLC.
CDW is an excellent employer that champions a remote-first work culture, allowing you to balance your professional and personal life while contributing to impactful enterprise-scale Power Platform initiatives. With a strong focus on employee growth, you will have the opportunity to mentor teams and enable citizen developers, all while collaborating with diverse stakeholders to drive innovation and governance in a supportive environment. The occasional travel to Gloucester adds a unique touch, fostering team connections and collaboration in a vibrant location.
