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For Companies At a Glance
- Tasks: Provide advanced technical support and resolve complex issues for our customers.
- Company: Join CDW, a leading tech solutions provider with a collaborative culture.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Why this job: Make a real impact by solving critical technical problems and delivering innovative projects.
- Qualifications: 3-5 years in a similar support role with expertise in Microsoft and Azure technologies.
- Other info: Dynamic team environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
As a third-line Technical Engineer, your primary responsibility is to provide advanced technical support and assistance to our customers or clients experiencing complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process.
The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely on your in-depth knowledge and experience in your chosen field to effectively influence and develop our services and teams.
Responsibilities
- Respond to incidents logged in the Incident Management system and provide end users with a technical solution.
- Provide a point of technical escalation and expertise.
- Resolving technical issues escalated from 2nd line support
- Investigating and diagnosing complex technical issues
- Providing solutions to critical technical problems
- Collaborating with other teams to resolve technical issue
- Maintain technical accreditations in line with catalogued services.
- Recommend and deploy changes via the change management process when required.
- Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
- Work with consultants to better understand issues and solutions.
- Provide technical assistance to on-going projects and the transition of new customers when required.
- Join the on-call rota and provide support out of hours.
- Escalate and work with vendors when required.
- Manage and complete scheduled tasks when required.
- Raise potential service issues initially with Team Leader/Service Desk Delivery Manager /Service Delivery Managers.
- Escalate potential problem issues with Problem and Incident Management.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
What we expect of you
Essential knowledge in the following areas:
- 3-5 years of experience in a similar SLA-driven support role.
- Proven experience delivering projects and complex changes.
- Proven capability in the following technologies (Certification an advantage).
Microsoft 365 Administration
- Exchange Online, Teams, SharePoint, OneDrive
- Administration
- Conditional Access
- Security and Compliance Policies
- Microsoft Endpoint Device Management
Azure
- Azure Entra ID and Identity Management
- AD Connect, ADFS, WAP, PTA, MFA
- Virtual Machines, VNET, EFS, Route 53
- Security Center
- Backup, ASR, ANF
AWS
- Identity Access Management (IAM)
- EC2, VPC, Storage Hub, Route 53
- Security Hub
- Backup, Elastic DR
Desirable knowledge
- Security Clearance (SC) or ability to obtain
- Experienced in ITIL best practices
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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3rd Line Engineer employer: CDW LLC.
Contact Detail:
CDW LLC. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to the role. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at CDW.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Engineer role. Highlight your experience with the specific technologies mentioned in the job description, like Microsoft 365 and Azure. We want to see how your skills align with what we need!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Let us know how you can contribute to our team at CDW.
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. Share examples of complex technical issues you've resolved in the past. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CDW LLC.
✨Know Your Tech Inside Out
As a 3rd Line Engineer, you’ll need to demonstrate your expertise in the technologies listed in the job description. Brush up on Microsoft 365, Azure, and AWS, and be ready to discuss specific scenarios where you've successfully resolved complex issues using these tools.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled challenging technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to work under pressure.
✨Emphasise Team Collaboration
CDW values teamwork, so be sure to highlight your experience working with other teams to resolve issues. Discuss how you’ve collaborated with colleagues or vendors to deliver solutions, as this will show you’re a team player who can contribute to their culture.
✨Stay Updated on Industry Trends
Demonstrating your commitment to ongoing learning is crucial. Mention any recent training, certifications, or industry news that relates to the role. This shows you're proactive about maintaining your skills and staying relevant in the fast-paced tech environment.
