CDW in London seeks a 2nd Line Support to deliver advanced technical assistance and resolve complex incidents. You will work with 3rd line resolver teams to investigate incidents impacting supported platforms, guided by monitoring tools and ticket logs.
Responsibilities include diagnostics, log analysis, device software upgrades, backups, configuration changes, and vendor coordination. The role requires 2–3 years in a similar SLA-driven environment and Cisco/AWS/Azure experience.
#J-18808-Ljbffr
2nd Line Network Support Engineer (Night Shifts) employer: CDW LLC.
CDW is an excellent employer that champions a remote-first work culture, allowing you to balance your professional and personal life while contributing to impactful enterprise-scale Power Platform initiatives. With a strong focus on employee growth, you will have the opportunity to mentor teams and enable citizen developers, all while collaborating with diverse stakeholders to drive innovation and governance in a supportive environment. The occasional travel to Gloucester adds a unique touch, fostering team connections and collaboration in a vibrant location.
