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For Companies At a Glance
- Tasks: Support customer accounts and enhance sales capacity while ensuring customer satisfaction.
- Company: Join CDW, a leading IT solutions provider with a collaborative culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team that values trust and connection in delivering exceptional service.
- Qualifications: PC literacy, strong communication skills, and a drive for success in a commercial environment.
- Other info: Opportunity to grow your career in a Fortune 500 company.
The predicted salary is between 28800 - 43200 £ per year.
Overview
The role is responsible for the day-to-day support and maintenance of customer accounts held by the Account Director. This includes handling customer engagements as defined by the Account Director in order to maximise sales capacity and customer satisfaction. Within the role, you will liaise with various stakeholders, including internal CDW departments, vendors & suppliers, as well as directly with customers.
Responsibilities
- Quotations on both standard and non-standard products
- Placing orders via our sales tools
- Managing Outlook mailboxes, both co-worker and customer specific
- Dealing with initial customer queries or issues
- Product returns
- Product information, including manufacturer data sheets and specification checking
- Reporting, including Back Order and ad-hoc customer requirements
- Changes to products and prices within ServiceTrack catalogues
- Work with key vendors and partners as required to develop opportunities and relationships in existing clients
- Liaise with internal departments, including Customer Services, Credit and Purchasing
- Develop and maintain portfolio product knowledge as defined by the Account Director
- Understand vendor promotions and special bid processes
- Understand deal registration process
- Assist with holiday cover and training of co-workers
Qualifications
- PC literacy (Word, Excel, Outlook, Web Browser) with fast & accurate keyboard skills, able to create and apply formulas
- Understanding the importance of accurate reporting
- Understanding of the IT industry sales channel
- Strong analytical and problem-solving skills
- Use of internal tools for account management and order processing (Microsoft Navision, CRM)
- Experience working in a commercial environment preferred
- Previous administration experience in a similar role preferred
- Industry product and service knowledge preferred
- Excellent interpersonal and communication skills
- Ability to build a rapport with customers, partners and internal co-workers
- Strong time management and prioritisation skills
- Ability to change and prioritise tasks constantly throughout the day/week/month
- Drive and ambition
- Strong attention to detail
- Natural business acumen and ability to assimilate numbers/financials quickly
- Ambitious to grow a successful career within CDW
- Commercially minded
About CDW
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It\\\’s why we\\\’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we\\\’re headed. We\\\’re proud to share our story and Make Amazing Happen at CDW., CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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Sales Support employer: CDW Limited
Contact Detail:
CDW Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Sales Support role at CDW. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Sales Support roles and practice your answers. Make sure you can showcase your analytical skills and how you handle customer queries effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with tools like Microsoft Navision and CRM systems. Being able to talk about your experience with these will definitely give you an edge during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CDW team. Let’s make amazing happen together!
We think you need these skills to ace Sales Support
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Support role. Highlight your relevant experience and skills that match the job description, like your ability to manage customer accounts and handle queries efficiently.
Showcase Your Skills: We want to see your PC literacy in action! Mention your proficiency with tools like Word, Excel, and Outlook, and don’t forget to include any experience with CRM systems or order processing tools. This will show us you’re ready to hit the ground running.
Be Personable: Since this role involves liaising with various stakeholders, it’s important to demonstrate your excellent interpersonal skills. Share examples of how you've built rapport with customers or colleagues in the past – we love a good story!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at CDW!
How to prepare for a job interview at CDW Limited
✨Know Your Products Inside Out
Make sure you have a solid understanding of the products and services offered by CDW. Familiarise yourself with manufacturer data sheets and specifications, as well as any current promotions or special bids. This will show your potential employer that you're proactive and ready to support customer needs effectively.
✨Master the Tools of the Trade
Get comfortable with the sales tools and software mentioned in the job description, like Microsoft Navision and CRM systems. Practising your skills in Excel, especially with formulas, will help you stand out. Being tech-savvy is crucial for managing customer accounts and reporting accurately.
✨Show Off Your Communication Skills
Since you'll be liaising with various stakeholders, it's essential to demonstrate your excellent interpersonal skills during the interview. Prepare examples of how you've successfully built rapport with customers or resolved issues in the past. This will highlight your ability to thrive in a collaborative environment.
✨Be Ready to Prioritise
The role requires strong time management and the ability to juggle multiple tasks. Think of scenarios where you've had to prioritise effectively and be prepared to discuss them. Showing that you can adapt and manage your workload will impress your interviewers and align with CDW's dynamic work culture.
