CDW is seeking a Service Enablement Coordinator to train Service Desk staff to consistently meet high standards. You will lead training on ITIL processes and full systems training for Service Management tools including ServiceNow and telephony, while partnering with Learning & Development to deliver soft-skill programs.
You’ll create and maintain training materials, work with desk management to standardise procedures, and help drive continuous improvement through measurement and adapt training
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Service Desk Training & Enablement Lead in Peterborough employer: CDW group
At CDW, we pride ourselves on fostering a collaborative and inclusive work culture where every coworker is valued and empowered to make a difference. As a Senior Solution Architect in Secure Networks, you'll have the opportunity to engage with cutting-edge technology while driving impactful solutions for our customers. With a strong commitment to employee growth and a focus on innovation, CDW offers a dynamic environment that encourages continuous learning and professional development, making it an exceptional place to build your career.
