CDW is expanding its Digital Customer team in the UK. We are seeking an analyst to respond to internal and customer support requests and to identify proactive improvements to prevent recurring issues, including onboarding activities for customer integrations.
You will serve as a bridge between customers and internal teams, monitor system activity, publish self-help guides, and support go-live with hyper-care for new integrations, while emphasising an AI-fluent approach to enable smarter support.
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Digital Customer Analyst: Proactive Support & Onboarding in Manchester employer: CDW group
At CDW, we pride ourselves on fostering a collaborative and inclusive work culture where every coworker is valued and empowered to make a difference. As a Senior Solution Architect in Secure Networks, you'll have the opportunity to engage with cutting-edge technology while driving impactful solutions for our customers. With a strong commitment to employee growth and a focus on innovation, CDW offers a dynamic environment that encourages continuous learning and professional development, making it an exceptional place to build your career.
