CDW is seeking a 2nd Line Support Engineer in the United Kingdom to resolve complex technical issues escalated from 1st line. You will work with 3rd line teams, follow defined processes for cloud migrations, and maintain technical accreditations while ensuring high service levels.
The role requires 2–3 years in SLA-driven support, strong customer service, and Experience with Windows Server, AD, and MS365 suite. On-site work and collaboration with colleagues across teams are essential.
Second-Line IT Support Engineer – Cloud & Windows in Peterborough employer: CDW Co.
CDW Co. is an attractive employer due to its collaborative work culture and commitment to employee development. The company values trust and connection among coworkers, fostering an environment where individuals can thrive and contribute to shared goals. Employees have access to various opportunities for professional growth and support.
