At a Glance
- Tasks: Manage Professional Services requests and coordinate resources for optimal service delivery.
- Company: Join CDW, a Fortune 500 tech solutions provider with a collaborative culture.
- Benefits: Enjoy a supportive environment, career growth, and the chance to make a real impact.
- Other info: Embrace AI technology and foster a culture of curiosity and continuous learning.
- Why this job: Be part of a team that values trust, connection, and commitment to customers.
- Qualifications: Strong organisational skills, previous admin experience, and proficiency in Microsoft Office.
The predicted salary is between 40500 - 49500 £ per year.
Description
At CDW, we make it happen, together.
Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.
It’s why we’re coworkers, not just employees.
Coworkers who genuinely believe in supporting our customers and one another.
We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
The role of Resource coordinator is to manage all Professional Services Opportunity requests through to completion by scheduling CDW and 3rd party resources based on availability, technical skills & location.
Responsible for ensuring the correct commercial & contractual documentation has been completed in line with the set procedures and responding to queries relating to opportunity requests.
What you will do
- Manage Professional Services cases in Salesforce through the full lifecycle — triage, scope, and acceptance — keeping all records accurate and updated within agreed timeframes.
- Allocate the most appropriate resource to each engagement based on skills, availability, and location, optimising both service quality and CDW's commercial position.
- Take full ownership of resource bookings, ensuring the correct documentation (e. g. a Statement of Work) is in place and stored in the correct folder structure.
- Engage third party resource providers where suitable in-house resources are unavailable.
- Maintain the scheduling system so that team utilisation, forecasting, and management information remain accurate.
- Validate sales orders to confirm the information is correct and all prerequisites are met before resources are allocated.
- Collaborate with stakeholders across the business to review and maximise team utilisation.
- Review weekly Power BI and resourcing reports, resolving or escalating any inaccuracies.
- Manage day to day communications with the Billing & Support team, Sales Account Managers, and suppliers through the shared mailbox.
- Build strong, collaborative working relationships with internal and external stakeholders.
- Provide excellent service at every touchpoint — responding promptly, professionally and going the extra mile to meet the needs of coworkers and customers.
- Provide cover for other coordinators during periods of absence or high demand.
- Consistently follow team processes, achieving at least 95% accuracy each month.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
- What we expect of you
- Highly organised with strong decision-making skills
- Previous experience in an administrative role
- Strong communication skills
- Proficient with the use of Microsoft Office products, such as Outlook, Word & Excel
- Quality focused with excellent attention to detail
- Able to work with established procedures with moderate supervision
- Results-oriented with a track record of success for achieving and exceeding goals
- undefined
- Pro‑active with a desire to make a positive impact
- Uses Initiative to complete tasks efficiently
- Methodical & analytically minded
- CDW is committed to being an AI-fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever‑evolving technology and tools.
We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI.
Our goal is to create a culture where AI enhances—not replaces—human creativity and decision‑making.
You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.
During our application process, our goal is to understand your experience, strengths, skills, and qualifications.
As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating.
We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible.
We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology.
What makes CDW different isn’t just what we do—it’s how we do it.
At CDW we act as one—building trust, speaking candidly, and working together to achieve more.
We play to win—focusing on what matters most and delivering for our customers.
And we think forward—staying curious, moving fast, and continuously learning.
We believe meaningful work happens when people feel supported, heard, and empowered to contribute.
That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do.
Together, we Make Amazing Happen.
CDW is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Resource Coordinator (12mo FTC) in London employer: CDW Co.
CDW Co. is an attractive employer due to its collaborative work culture and commitment to employee development. The company values trust and connection among coworkers, fostering an environment where individuals can thrive and contribute to shared goals. Employees have access to various opportunities for professional growth and support.
StudySmarter Expert Advice🤫
We think this is how you could land Resource Coordinator (12mo FTC) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like CDW Co..
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like CDW Co.. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Resource Coordinator (12mo FTC) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to CDW Co..
How to prepare for a job interview at CDW Co.
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in CDW Co.'s industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services CDW Co. offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
