At a Glance
- Tasks: Lead and manage customer credit risk while supporting sustainable growth.
- Company: Join CDW, a Fortune 500 tech solutions provider with a collaborative culture.
- Benefits: Enjoy competitive salary, career growth, and a supportive work environment.
- Other info: Be part of an AI-fluent organisation that values curiosity and continuous learning.
- Why this job: Make a real impact by balancing commercial opportunities with sound risk management.
- Qualifications: Proven experience in credit risk management and strong analytical skills required.
The predicted salary is between 66150 - 80850 £ per year.
Description
At CDW, we make it happen, together.
Trust, connection, and commitment are at the heart of how we work together to deliver for our customers.
It’s why we’re coworkers, not just employees.
Coworkers who genuinely believe in supporting our customers and one another.
We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
We’re proud to share our story and Make Amazing Happen at CDW.
Job Summary
We are seeking an experienced Head of Credit to lead and manage the company’s customer credit risk portfolio, ensuring the business is protected from financial exposure while supporting sustainable commercial growth.
This role is responsible for assessing customer creditworthiness, managing risk across existing accounts, and leading a high-performing international credit team.
You will play a key role in balancing commercial opportunity with sound risk management and driving best practice across credit operations.
What you will do
- Manage the overall customer credit risk portfolio, ensuring appropriate controls are in place to minimize bad debt exposure.
- Assess and approve new customer credit applications, setting suitable credit limits based on risk analysis and financial strength.
- Review existing customer accounts regularly, monitoring payment trends, overdue balances, published financial results, and market intelligence.
- Identify high‑risk accounts and recommend actions such as limit reductions, payment terms changes, or escalations.
- Partner with commercial and sales teams to support growth while ensuring credit decisions align with risk appetite.
- Challenge or decline orders that exceed approved limits or create unacceptable exposure.
- Produce dashboards, reports, and management information on credit risk, portfolio performance, overdue debt, and key trends.
- Lead, coach, and develop a team of four direct reports based across South Africa and the UK.
- Manage relationships with external credit insurers to ensure adequate coverage and effective claims management.
- Drive continuous improvement in credit risk processes, policies, and governance frameworks.
- Support senior leadership with insights, recommendations, and strategic risk decisions.
- What we expect of you
- Proven experience in a Credit Risk Manager, Credit Manager, or similar role within a corporate/commercial environment.
- Strong knowledge of trade credit risk, customer onboarding, credit assessments, and portfolio management.
- Experience leading and developing teams across multiple locations.
- Strong analytical skills with the ability to interpret financial statements, payment behaviour, and market data.
- Excellent stakeholder management skills with the confidence to challenge decisions where required.
- Strong communication skills with the ability to present risk findings clearly to senior stakeholders.
- Preferred skills, experience, and qualities needed
- Knowledge of credit insurance management and insurer relationship oversight.
- Experience using credit reporting tools, ERP systems, and risk dashboards.
- Commercially minded with the ability to balance business growth and risk mitigation.
- Proactive, resilient, and able to make sound decisions in a fast‑paced environment.
- Professional qualifications in Finance, Credit Management, or a related field would be advantageous.
- CDW is committed to being an AI‑fluent organization
As a leader, you will champion and be accountable for our vision of becoming an AI‑fluent organization.
We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning.
You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision‑making, and team performance.
Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants.
During our application process, our goal is to understand your experience, strengths, skills, and qualifications.
As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating.
We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible.
We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology.
What makes CDW different isn’t just what we do—it’s how we do it.
At CDW we act as one—building trust, speaking candidly, and working together to achieve more.
We play to win—focusing on what matters most and delivering for our customers.
And we think forward—staying curious, moving fast, and continuously learning.
We believe meaningful work happens when people feel supported, heard, and empowered to contribute.
That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes.
When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do.
Together, we Make Amazing Happen.
CDW is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Head of Credit in London employer: CDW Co.
CDW Co. is an attractive employer due to its collaborative work culture and commitment to employee development. The company values trust and connection among coworkers, fostering an environment where individuals can thrive and contribute to shared goals. Employees have access to various opportunities for professional growth and support.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Credit in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like CDW Co.. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Head of Credit in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to CDW Co..
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on CDW Co.'s website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at CDW Co.
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with CDW Co..
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at CDW Co. will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former CDW Co. employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
