At a Glance
- Tasks: Consolidate data, produce reports, and support customer success operations.
- Company: Join CDW, a Fortune 500 tech solutions provider with a collaborative culture.
- Benefits: Enjoy competitive pay, growth opportunities, and a supportive work environment.
- Other info: Embrace AI technology and foster continuous improvement in a dynamic team.
- Why this job: Make a real impact by enhancing customer engagement and operational efficiency.
- Qualifications: Experience in data reporting, operational cadence, and familiarity with Cisco incentives.
The predicted salary is between 29700 - 36300 £ per year.
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
The CS Operations Specialist is responsible for the data, reporting, and operational cadence that underpin the Customer Success function, ensuring the team’s time is spent with customers rather than chasing data and that the practice runs efficiently. The role combines data consolidation and reporting, operational cadence and governance, and renewal-operations support, while working collaboratively across internal teams - including the EA SME and the Renewals team - to strengthen consumption visibility, renewal readiness, and commercial optimisation.
What Success Looks Like:
- Operational cadence, dashboards, and data hygiene are consistent, dependable, and trusted across the CS portfolio.
- Cisco incentive value (LCI/CPI and teaming deal registration) is consistently captured rather than missed.
- Cisco EA consumption is monitored against entitlement, giving early visibility of True Forward exposure and avoiding renewal surprises.
- Customer engagement is earlier and data-led, with insights reliably converted into action.
- Renewals are registered early, underpinned by structured LCI/CPI and EA consumption tracking.
What You Will Do:
- Consolidate data and produce reporting across the CS portfolio.
- Maintain segmentation, reporting, and cadence models.
- Maintain data hygiene and dashboards.
- Maintain a consistent operational cadence across the CS function.
- Ensure consistent handovers, supported by clear RACIs.
- Monitor Cisco Enterprise Agreement (EA) consumption against entitlement, tracking usage trends and flagging True Forward exposure to the EA SME and CSMs.
- Maintain EA consumption reporting and dashboards to support proactive renewal and True Forward readiness.
- Track Cisco incentives (LCI/CPI) and support structured incentive capture.
- Support teaming renewal deal registration and early renewal registration.
- Provide renewal operations support to the CS and Renewals teams.
- Support the EA SME and CS team with data and operational insight.
- Enable earlier, data-led customer engagement.
- Reduce manual overhead and improve insight-to-action conversion.
- Enable scale and audit readiness across CS operations.
Behavioral Competencies:
- Analytical and data-driven.
- Highly organised, with strong attention to detail.
- Process- and improvement-oriented.
- Collaborative, enabling CS functions and the EA SME.
- Commercially aware, with an eye for incentive and renewal value.
- Clear communicator of data and insight.
- Reliable and consistent in operational delivery.
- Committed to continuous improvement.
What We Expect of You:
Required:
- Experience in segmentation and reporting, including data consolidation, dashboards, and data hygiene.
- Strong operational cadence and RACI discipline, ensuring consistent handovers and cadence.
- Ability to monitor EA consumption, tracking Cisco EA consumption against entitlement to support True Forward readiness and renewal preparation.
- Working knowledge of Cisco incentives and deal registration, including LCI/CPI tracking and renewal registration support.
- Experience in sales / CS operations, renewals, or reporting / analyst role.
- Strong data-handling and reporting skills (e.g. Excel and BI tools).
Desirable:
- Awareness of CS operating models.
CDW is committed to being an AI-fluent organization. We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About Us: CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next. Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Customer Success Operations Specialist (Cisco) in London employer: CDW Co.
CDW Co. is an attractive employer due to its collaborative work culture and commitment to employee development. The company values trust and connection among coworkers, fostering an environment where individuals can thrive and contribute to shared goals. Employees have access to various opportunities for professional growth and support.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Operations Specialist (Cisco) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CDW Co.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CDW Co. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Operations Specialist (Cisco) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CDW Co.:Your cover letter is your chance to shine! Tell us why you want to work at CDW Co. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CDW Co.!
How to prepare for a job interview at CDW Co.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
