At a Glance
- Tasks: Be the go-to person for client communications and manage exciting print projects.
- Company: Join CDS Print Services, part of the innovative Baird Group.
- Benefits: Enjoy 25 days holiday, health plans, and a supportive work culture.
- Other info: Hybrid working with opportunities for professional development and inclusion.
- Why this job: Make a real impact in a dynamic team while growing your career.
- Qualifications: Experience in print management and strong communication skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
I'm recruiting: Client Services Executive | Leeds | Permanent | Hybrid
Location: Leeds
Company: CDS Print Services – Part of the Baird Group
Job Type: Permanent | Full-Time
Reports to: Client Services Manager
About Us
At CDS Print Services, we help our clients communicate more effectively. As part of the Bailie Group, we deliver innovative communication services including transactional print and print management. We work with some of the UK’s most respected organisations to drive efficiency, enhance customer experiences and deliver real value.
The Opportunity
We’re looking for an enthusiastic and organised Client Services Executive to join our dynamic Client Services team in Leeds. Whether you’re already experienced in the Print Management or Print sector or stepping up in your career, this role is your chance to work on exciting projects in print and creative – supporting key clients and playing a vital role in delivering outstanding service. This is a hybrid role with a mixture of home working and office days, based at our offices in Clockwise, Greek Street.
What You’ll Be Doing
- Act as the key point of contact for client communications and project briefs
- Liaise with internal teams and external suppliers to deliver high-quality output
- Manage day-to-day client needs, ensuring satisfaction and timely delivery
- Attend client meetings to review performance and explore opportunities
- Analyse service data and identify areas for improvement
- Contribute to the ongoing success of client relationships and CDS Print Services strategic growth
What We’re Looking For
- Previous experience in Print Management or the wider Print industry
- Strong communication and relationship-building skills
- Proactive, organised, and able to manage multiple projects simultaneously
- Confident working with data, Microsoft Office, and problem-solving on the go
- A positive attitude, collaborative spirit, and client-focused mindset
To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.
Package
- Attractive base salary
- 25 days holiday + public holidays
- Company pension and life assurance scheme
- Medicash health plan – online GP access, support services & discounted gym membership
- Access to industry training and skills development programmes
- Wellbeing events and services in the Leeds office
- Cycle to work scheme
- Season pass loan for rail & bus travel
- A business focused on professional development and personal growth opportunities
- Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity
Why Join CDS Print Services?
- A collaborative and inclusive culture where your voice is valued
- Opportunities to grow your career in a diverse, innovative business
- Supportive team environment and ongoing professional development
- Be part of delivering meaningful services for public and private sector clients
Diversity & Inclusion
CDS Print Services is committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to ensure everyone feels valued and empowered to thrive. CDS Print Services positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.
Client Services Executive in Leeds employer: CDS Print Services
At CDS Print Services, we pride ourselves on being an excellent employer, offering a vibrant and inclusive work culture in Leeds that fosters professional growth and development. Our hybrid working model allows for flexibility, while our commitment to employee wellbeing is reflected in our comprehensive benefits package, including health plans, training opportunities, and a supportive team environment. Join us to be part of a dynamic team dedicated to delivering innovative communication solutions and enhancing client experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CDS Print Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CDS Print Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CDS Print Services:Your cover letter is your chance to shine! Tell us why you want to work at CDS Print Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CDS Print Services!
How to prepare for a job interview at CDS Print Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
