London Data Centre Shift Engineer

We are looking for a Data Centre Engineer to join our team, supporting customer environments across Lewisham and London Docklands on a 24x7x365 shift rotation. The successful candidate will provide hands-on support for HPE and Dell server hardware within a multi-vendor data centre environment, as well as delivering structured cabling services including installation, termination, patching and testing of copper and fibre-optic infrastructure. You will also carry out a range of data centre operational activities, including IMACD (Install, Move, Add, Change and Decommission) tasks, escorting third-party engineers, managing site access requests and supporting goods-in/goods-out processes. This is a customer-facing role requiring strong technical skills, excellent communication, and the ability to work effectively under pressure in a mission-critical environment.

Key Responsibilities

• Installation, maintenance and break-fix support of customer hardware.
• Hardware support and replacement activities for HPE and Dell server estates.
• Installation, termination, patching and testing of structured cabling and fibre-optic infrastructure.
• Deliver data centre operational and facilities support activities.
• Build and maintain strong customer relationships, ensuring a high level of customer satisfaction.
• Diagnose and resolve technical issues, escalating where necessary to meet agreed SLAs.
• Provide timely updates to customers throughout the incident lifecycle.
• Communicate effectively with stakeholders at all levels, both verbally and in writing.
• Remain calm under pressure and demonstrate a proactive approach to problem resolution.

Required Skills & Experience

• Strong knowledge of HPE ProLiant, HPE BladeSystem and Dell server hardware.
• Experience working within a data centre environment.
• Proven experience with structured cabling and patching activities.
• Working knowledge of ServiceNow (SNOW).
• Understanding of ESD (Electrostatic Discharge) procedures and best practices.
• Good awareness of Health & Safety requirements within a data centre environment.
• Competent user of Microsoft Office applications.
• Strong customer service and stakeholder management skills.

Additional Information

• Shift Pattern: 12-hour shifts (7am-7pm / 7pm-7am), including weekends and public holidays.
• Primary Location: Lewisham, South East London.
• Secondary Location: London Docklands (as required).
• Security Clearance: Security vetting required for site access.

Equal Opportunity Employment At CDS we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.