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- Tasks: Lead service operations in the agricultural machinery sector and manage a dynamic team.
- Company: Top-tier agricultural business focused on exceptional customer support.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real impact in a thriving industry while developing your leadership skills.
- Qualifications: Experience in service management or aftersales roles, preferably in agriculture or heavy equipment.
- Other info: Join a forward-thinking team with excellent career growth potential.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced and driven After Sales & Service Manager? We need you to lead our service operations within the agricultural machinery sector in Southam. This is a top tier agricultural business selling and servicing new and used agricultural equipment.
You will be responsible for ensuring exceptional customer support, efficient workshop performance, managing the team and time sheets. You will be the link between customers, engineers, and the wider business—ensuring that service delivery is professional, timely, and commercially effective.
Coming from a service management background, you will be:
- Overseeing the day-to-day running of the service department
- Managing the service engineers
- Overseeing the diagnostics, servicing, and repairs
- Building and maintaining strong customer relationships, ensuring high levels of satisfaction and retention
- Planning and coordinating service schedules, breakdown response, and maintenance contracts
- Monitoring performance metrics, KPIs, and profitability of the service function
- Leading, motivating, and developing a team of engineers and support staff
- Working closely with parts and sales departments to ensure seamless service delivery
- Identifying opportunities to grow aftersales revenue, including service packages and upgrades
You will have experience in vehicle service management, assistant manager or aftersales role. Agricultural, plant, or heavy equipment preferred but not essential. A strong leader, you will be able to manage the team hours and ensure they complete time sheets and worksheets in a timely fashion.
You will combine commercial awareness with a focus on profitability and customer service, be highly organised with the ability to manage multiple priorities. Strong communication and problem-solving skills, IT literate with experience using service management systems.
We offer a strong focus on training for you, your team and apprentices. A healthy and competitive salary. The opportunity to work with and on leading agricultural machinery brands. A supportive and forward-thinking working environment.
For more information or to apply, please click the link and apply to Katie with your CV. I will call you straight back. No need for a cover letter, we can have a chat.
Workshop Manager in Southam employer: CDS Labour
Contact Detail:
CDS Labour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Manager in Southam
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your experience in service management and how it relates to the role. Highlight your leadership skills and how you've successfully managed teams in the past.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you're proactive and keen to join the team. Don’t forget to follow up after applying!
We think you need these skills to ace Workshop Manager in Southam
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in service management, especially if it's in the agricultural machinery sector. We want to see how you've led teams and managed operations, so don’t hold back!
Be Clear and Concise: Keep your CV straightforward and to the point. We appreciate clarity, so use bullet points to outline your responsibilities and achievements. This makes it easier for us to see what you bring to the table.
Tailor Your Application: Customise your CV to reflect the skills and experiences mentioned in the job description. We’re looking for someone who can manage a team and ensure customer satisfaction, so make sure that shines through!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application, and we’ll get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CDS Labour
✨Know Your Stuff
Make sure you brush up on your knowledge of agricultural machinery and service management. Familiarise yourself with the latest trends in the industry, as well as the specific products and services offered by the company. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Leadership Skills
As a Workshop Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve resolved conflicts or improved team performance—these stories will highlight your leadership style and problem-solving abilities.
✨Customer Focus is Key
Since customer satisfaction is crucial in this role, be ready to discuss how you've built and maintained strong customer relationships in previous positions. Share specific examples of how you've handled customer complaints or gone above and beyond to ensure their needs were met.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle real-life scenarios related to service delivery, team management, and performance metrics. Think through potential challenges you might face in the role and prepare your strategies for addressing them. This will demonstrate your readiness to tackle the responsibilities head-on.