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- Tasks: Manage customer accounts while nurturing plants and ensuring smooth order fulfilment.
- Company: A family-run greenhouse business with a passion for growing vegetables.
- Benefits: Competitive pay, overtime opportunities, and a friendly work environment.
- Why this job: Combine your love for gardening with customer service in a vibrant setting.
- Qualifications: Strong customer service skills and the ability to manage multiple tasks.
- Other info: Enjoy a dynamic role with potential for growth in a supportive team.
The predicted salary is between 36000 - 60000 £ per year.
The perfect combination of gardening and customer care on a commercial scale. These big greenhouses are home to a wonderful family business that grows vegetables. They are gently heated in winter to keep the frost out and get the germinating going. They grow plants for a large variety of customers, but it's all business to business. This is a wonderful opportunity to join the team.
You will be doing the whole lot:
- Talking orders from the internal system
- Sowing seeds
- Pricking out
- Ensuring your orders are growing beautifully
- Updating the system
- Updating the customers
- Sending photos and images
- Maintaining warm and friendly customer contact
- Organising the plant collections with couriers
- Packing and dispatching
- Following the couriers to ensure smooth and gentle delivery
- Addressing any issues along the way
This position is very customer centric; you have great customer service skills, both written and verbal, and will be able to prioritise your workload and manage your day. The days can be quite long in a nursery as the plants never sleep. During the summer peak, you could be working 40 hours Monday to Friday. Saturday is a half day. Overtime rates are available.
Customer Account Manager employer: CDS Labour
Contact Detail:
CDS Labour Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they care for their plants and customers. This will help you connect during interviews and show that you're genuinely interested in being part of their green family.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to address issues with orders or communicate with clients. Role-playing these situations can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your workload and prioritise tasks, especially during busy periods. Use examples from past experiences to illustrate your ability to keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t forget to follow up after applying; a friendly nudge can go a long way!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Show Your Passion for Plants: When you're writing your application, let us know how much you love gardening and plants! Share any personal experiences or projects you've been involved in. It’ll show us that you’re not just looking for a job, but you genuinely care about what we do.
Highlight Your Customer Service Skills: Since this role is all about customer care, make sure to emphasise your customer service experience. Give examples of how you've handled customer queries or resolved issues in the past. We want to see that you can keep our customers happy and informed!
Be Organised and Clear: In your application, structure your information clearly. Use bullet points or short paragraphs to make it easy for us to read. This reflects your ability to manage tasks efficiently, which is crucial in our busy environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at CDS Labour
✨Know Your Plants
Brush up on your knowledge of the plants they grow and the gardening process. Being able to discuss specific plants, their needs, and how you can contribute to their growth will show your genuine interest in the role.
✨Customer Care is Key
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer, as this role is all about maintaining warm and friendly contact.
✨Organisational Skills Matter
Be ready to talk about how you manage your workload and prioritise tasks. Since the job involves juggling orders, updates, and dispatching, demonstrating your organisational skills will be crucial.
✨Show Enthusiasm for the Role
Express your passion for both customer service and gardening. Let them know why you want to work in a family business that values quality and care, and how you can contribute to their mission.
