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- Tasks: Support users with issues, bugs, and service requests while ensuring top-notch customer service.
- Company: Join a leading provider of customer management and marketing solutions for over 1,150 global brands.
- Benefits: Enjoy 21 days holiday, gym access, wellbeing programs, and more awesome perks!
- Why this job: Be part of a friendly, diverse team in a modern office with a focus on support and wellbeing.
- Qualifications: Degree in IT or equivalent experience, strong analytical skills, and SQL knowledge required.
- Other info: Hybrid work model with 3/4 days in the office; competitive salary based on experience.
The predicted salary is between 36000 - 60000 £ per year.
Hybrid: Monday to Friday 37.5 hours (3/4 days in the office) Location: Market Harborough, Leicestershire Salary: Very competitive based on experience We are the brand behind world-class brands. We deliver unparalleled customer management, marketing, payment, technology and data solutions, making us the largest and most strategically aligned full-service provider for publishers globally. We have earned the trusted confidence of a wide range of companies supporting over 1,150 brands globally. Working in a modern, open plan office with a games room, gym, canteen and social rooms, we promote a friendly and diverse working environment with a focus on support, wellbeing and helping each other to ensure you have a positive experience every day. Position Overview The Support Analyst is responsible for the delivery of support (issues/bugs, break/fix problems, service requests, small system changes and ad-hoc queries) in accordance with agreed service levels, standards and processes working remotely and locally with business users and external clients. We are looking for: Essential Educated to degree level or have equivalent relevant experience with a suitable qualification in an IT related field Excellent analytical skills Experience of large database systems Comprehensive understanding of SQL server databases, table and field structures Understanding C# Programming Language Able to create SQL views from databases Detailed technical skills and abilities in MS Applications Ability to work closely with and delivering excellent face-to-face customer service to non-expert IT users Desirable Experience in C# and other programming languages Evidence of continuing professional development In addition to a great working culture, we offer superb benefits too; 21 days holiday (increasing to 23 days) + Bank Holidays + Birthday + Long service Workplace Pension with employer contributions Employee Assistance Programme Wellbeing Programme with access to tools and initiatives Mental Health First Aiders Onsite Gym Free Eye Tests Insurance Schemes Cycle to Work Scheme Retail Benefit Discounts Employee Recognition Schemes Recommend a Friend Scheme Social Activities Free Parking And more! Please visit our website to learn more about us (url removed)
CRM Support Analyst employer: CDS Global
Contact Detail:
CDS Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Support Analyst
✨Tip Number 1
Familiarize yourself with SQL server databases and C# programming. Since these skills are essential for the CRM Support Analyst role, having a solid understanding will help you stand out during the interview process.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've solved complex problems in previous roles. This will demonstrate your ability to handle issues and bugs effectively, which is crucial for this position.
✨Tip Number 3
Highlight any experience you have with large database systems. Being able to discuss your familiarity with managing and querying large datasets will be a significant advantage in your application.
✨Tip Number 4
Prepare to discuss your customer service experience, especially in face-to-face interactions with non-expert IT users. This role emphasizes excellent customer support, so showcasing your communication skills will be key.
We think you need these skills to ace CRM Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the CRM Support Analyst position. Highlight the key responsibilities and required skills, such as SQL server databases and C# programming, to tailor your application accordingly.
Tailor Your CV: Customize your CV to emphasize your relevant experience in IT, particularly with large database systems and customer service. Use specific examples that demonstrate your analytical skills and technical abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your background aligns with their needs, especially your experience with SQL and C#, and your ability to provide excellent customer support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CDS Global
✨Showcase Your Analytical Skills
As a CRM Support Analyst, strong analytical skills are essential. Be prepared to discuss specific examples of how you've used these skills in previous roles, especially when dealing with large database systems.
✨Demonstrate SQL Knowledge
Make sure to highlight your understanding of SQL server databases. You might be asked to explain how you would create SQL views or troubleshoot database issues, so brush up on your technical knowledge before the interview.
✨Prepare for Customer Service Scenarios
Since the role involves delivering excellent face-to-face customer service, think of situations where you've successfully assisted non-expert IT users. Share these experiences to show your ability to communicate complex information clearly.
✨Familiarize Yourself with C#
While not mandatory, having a good grasp of C# can set you apart. If you have experience with C# or other programming languages, be ready to discuss how you've applied this knowledge in practical scenarios.
