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- Tasks: Support and deploy network infrastructure projects with a dynamic team.
- Company: Join CDS, a part of Hewlett Packard Enterprise, known for innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for growth.
- Why this job: Make a real impact in networking while working with cutting-edge technology.
- Qualifications: 2 years experience with Aruba/Juniper equipment and strong customer service skills.
- Other info: Fast-paced environment with a focus on collaboration and career development.
The predicted salary is between 30000 - 50000 £ per year.
CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
We are looking for a Network Operations Engineer who will be part of a team providing Network Infrastructure support across locations for HPE Networking. The role will involve both remote and onsite support, requiring travel. The primary position is to deliver new project deployments or upgrades with guidance and support from the rest of the network team.
Tasks (but not limited to):
- Installation of equipment
- Manage communication with customer on project progress
- Manage technical tests, work on proof of concepts
- Ensure SLA requirements and Customer Satisfaction metrics are on or above target
- Completion of network health checks both wired and wireless as per agreed process
- Provision of network device configuration either via Aruba Central / Juniper MIST or local to device to supplied requirements
- Adhere to strict policies and processes around security and data protection
- Ensure the escalation process is followed and any issues are communicated appropriately to internal and customer management teams
- Drive HPE value-add service enhancements through innovation and process improvement
- Create internal technical documents for local team
- Troubleshoot hardware and firmware issues on networking infrastructure
Required skills and attributes:
- 2 years of experience working with Aruba/Juniper/HPE Networking equipment
- Strong customer service skills including the ability to simplify technical detail
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines
- Confident, collaborative working style and able to interface with people of all levels
- Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership
- ITIL Service Management Foundation
- Experience of IT incident major management
- Experience working within a structured project
- Comfortable working with Aruba ClearPass, Aruba Central & Juniper MIST environments
If you're excited about the prospect of joining our team and believe your skills and career aspirations align with this role, we encourage you to apply today.
CDS supports and applies the principle of equal opportunity. We recruit and retain the most qualified individuals, regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability.
Network Operations Engineer - HPE Aruba employer: CDS, an HPE company
Contact Detail:
CDS, an HPE company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Operations Engineer - HPE Aruba
✨Tip Number 1
Network with industry professionals! Attend meetups or online webinars related to networking and IT. This way, we can make connections that might lead to job opportunities and get insider info on what companies are looking for.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in network operations. We want to demonstrate our expertise and passion for the field, making us stand out to potential employers.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to network operations. We should also be ready to discuss our past experiences and how they relate to the role at HPE Aruba.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new openings and updates directly from the source.
We think you need these skills to ace Network Operations Engineer - HPE Aruba
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Aruba/Juniper/HPE Networking equipment. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Network Operations Engineer position and how your background makes you a perfect fit for our team at CDS.
Show Off Your Customer Service Skills: Since this role involves a lot of customer interaction, make sure to highlight your strong customer service skills in your application. We love candidates who can simplify technical details and communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at CDS, an HPE company
✨Know Your Tech
Make sure you brush up on your knowledge of Aruba and Juniper networking equipment. Be ready to discuss your hands-on experience with these technologies, as well as any relevant projects you've worked on. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Customer Service Savvy
Since this role involves a lot of customer interaction, prepare examples of how you've simplified technical details for clients in the past. Highlight your strong customer service skills and how you've ensured customer satisfaction in previous roles.
✨Project Management Prowess
Familiarise yourself with structured project management methodologies. Be ready to discuss how you've managed timelines, communicated progress, and handled any issues that arose during project deployments. This will demonstrate your ability to work under pressure and meet tight deadlines.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you've tackled hardware or firmware issues in networking infrastructure. Discuss your approach to troubleshooting and how you ensure that escalation processes are followed. This will highlight your sense of urgency and ownership in problem-solving.