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- Tasks: Support and maintain server hardware in a dynamic data centre environment.
- Company: Join CDS, a part of Hewlett Packard Enterprise, with a strong commitment to innovation.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for professional growth.
- Why this job: Be part of a team that ensures top-notch service and customer satisfaction.
- Qualifications: Experience with HPE Proliant and strong problem-solving skills required.
- Other info: Work in a fast-paced environment with 24/7 operations and diverse challenges.
The predicted salary is between 35000 - 45000 £ per year.
CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
We are looking for an experienced Data Centre Support Engineer. The role will primarily involve providing server hardware support across a multi-vendor environment. Hardware consists of HPE Servers and Dell servers, and the role includes data centre cabling activities such as installation, termination, patching and testing of all DC interlink cabling (i.e. CAT-5e, CAT-6 6A, fibre optic). The role also includes data centre facilities management activities such as IMAC/D (Install, Move And Change, decommissioning) work, escorting external resources, and requesting access for goods in/out.
The position is based on customer sites in Lewisham and London Docklands, covering 24/7, 365 days a year based on 12-hour shifts. The tasks will include:
- Installations, maintenance, and repairs on customer equipment.
- Installation, termination and testing of all data centre interlink cabling (i.e. CAT-5e, CAT-6 6A, fibre optic).
- Strong customer relationship building skills.
- Ability to manage complex customer problems.
- Maintaining a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
- Handling customer-relations problems promptly and appropriately.
- Ensuring all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated until the call is resolved and closed.
- The ability to communicate at all levels, both written and verbal.
- Displaying calmness and the ability to solve problems under pressure.
Required skills and attributes: Must have strong knowledge of HPE Proliant.
Data Centre Engineer employer: CDS, an HPE company
Contact Detail:
CDS, an HPE company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Engineer
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at CDS. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews like it's a big game day. Research common questions for Data Centre Engineers and practice your answers. But don’t just rehearse; be ready to discuss your real-world experiences with HPE servers and cabling installations.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled complex customer issues in the past. This will demonstrate your ability to maintain high customer satisfaction, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CDS team.
We think you need these skills to ace Data Centre Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Centre Engineer role. Highlight your experience with HPE and Dell servers, as well as any relevant cabling skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us deliver top-notch service. Keep it concise but impactful!
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex customer problems in the past. We love seeing how you handle pressure and maintain customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at CDS, an HPE company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of HPE Proliant servers and other hardware mentioned in the job description. Be ready to discuss your hands-on experience with installations, maintenance, and repairs, as well as any specific challenges you've faced in a multi-vendor environment.
✨Show Off Your Customer Skills
Since this role involves strong customer relationship building, prepare examples of how you've successfully managed complex customer problems in the past. Think about times when you maintained high customer satisfaction and how you handled issues promptly.
✨Demonstrate Problem-Solving Under Pressure
Be ready to share instances where you had to stay calm and solve problems quickly. Interviewers will want to see how you handle stressful situations, so think of specific examples that highlight your ability to think on your feet.
✨Communicate Clearly and Confidently
Practice your verbal and written communication skills before the interview. You’ll need to convey technical information clearly, so consider doing mock interviews or explaining complex concepts to a friend to ensure you can communicate effectively at all levels.