At a Glance
- Tasks: Support and maintain server hardware in a dynamic data centre environment.
- Company: Join CDS, a part of Hewlett Packard Enterprise, known for innovation and teamwork.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with a focus on customer satisfaction.
- Why this job: Be part of a team that delivers impactful solutions in cutting-edge technology.
- Qualifications: Experience with HPE and Dell servers, strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise's values and commitments to employees and customers alike.
Role Overview
We are looking for an experienced Data Centre Support Engineer. The role will primarily involve providing server hardware support across a multi-vendor environment. Hardware consists of HPE Servers and Dell servers, and includes Data Centre cabling activities such as installation, termination, patching and testing of all DC interlink cabling (i.e. CAT-5e, CAT-6 6A, fibre optic).
The role also includes Data Centre Facilities management activities such as but not limited to IMACD (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, and goods in/out. Based on customer sites in Lewisham and London Docklands covering 24/7, 365 days a year based on 12-hour shifts.
The tasks will include (but are not limited to):
- Installations, maintenance, and repairs on customer equipment.
- Installation, termination and testing of all data centre interlink cabling (i.e. CAT-5e, CAT-6 6A, fibre optic).
- Strong customer relationship building skills.
- Ability to manage complex customer problems.
- Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
- Handles customer-relations problems promptly and appropriately.
- Ensures all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated until the call is resolved and closed.
- The ability to communicate at all levels both written and verbal.
- Display calmness and the ability to solve problems under pressure.
Required skills and attributes:
- Must have strong knowledge of HPE Proliant & Dell Servers.
- Experience of patch cabling in DC environment.
- Good knowledge of Service Now (SNOW).
- Sound knowledge of ESD working practice.
- Sound knowledge of general Health & Safety.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Data Centre Engineer in Brockley employer: CDS, an HPE company
At CDS, a Hewlett Packard Enterprise company, we pride ourselves on fostering a dynamic work environment that prioritises employee growth and satisfaction. Our commitment to innovation and excellence is reflected in our comprehensive training programmes and supportive culture, ensuring that our Data Centre Engineers thrive in their roles while contributing to cutting-edge projects in the heart of London. With competitive benefits and a focus on work-life balance, we offer a rewarding career path for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Data Centre Engineer in Brockley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Data Centre Engineer role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with HPE and Dell servers. Share specific examples of how you've tackled complex customer problems and maintained high satisfaction levels.
✨Tip Number 3
Be prepared for technical questions! Brush up on your knowledge of patch cabling and ESD working practices. Employers love candidates who can demonstrate their expertise under pressure, so practice explaining your thought process clearly.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining our team at CDS and helps us keep track of all the amazing talent out there. Don't miss out!
We think you need these skills to ace Data Centre Engineer in Brockley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data Centre Engineer role. Highlight your experience with HPE and Dell servers, as well as any relevant cabling work you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer relationship skills – they’re super important to us!
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled complex customer problems in the past. We love candidates who can stay calm under pressure and find solutions quickly, so let that shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team at CDS!
How to prepare for a job interview at CDS, an HPE company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of HPE Proliant and Dell servers. Be ready to discuss specific hardware you've worked with and any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Demonstrate Customer-Centric Skills
Since the role involves strong customer relationship building, prepare examples of how you've managed complex customer problems in the past. Think about times when you clarified customer needs and ensured satisfaction, as this will highlight your ability to maintain high levels of customer service.
✨Get Familiar with Cabling Standards
As cabling is a key part of the job, make sure you understand the installation, termination, and testing processes for CAT-5e, CAT-6A, and fibre optic cables. Being able to talk confidently about these will set you apart from other candidates.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've had to solve problems quickly and effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing how you handled issues under pressure or met tight SLAs.
