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- Tasks: Support and maintain server hardware in a dynamic data centre environment.
- Company: Join CDS, a part of Hewlett Packard Enterprise, known for innovation and teamwork.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Why this job: Be part of a cutting-edge tech team making a real difference in data management.
- Qualifications: Experience with HPE and Dell servers, strong problem-solving skills.
- Other info: Work in a fast-paced environment with a focus on customer satisfaction.
The predicted salary is between 35000 - 45000 £ per year.
CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
We are looking for an experienced Data Centre Support Engineer. The role will primarily involve providing server hardware support across a multi-vendor environment. Hardware consists of HPE Servers and Dell servers, and the role includes data centre cabling activities installation, termination, patching and testing of all DC interlink cabling (i.e. CAT-5e, CAT-6 6A, fibre optic). The role also includes data centre facilities management activities such as but not limited to IMAC/D (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, goods in/out. Based on customer sites in Lewisham and London Docklands covering 24/7 365 based on 12hr shifts.
The tasks will include (but not limited to):
- Installations, maintenance, and repairs on customer equipment.
- Installation, termination and testing of all data centre interlink cabling (i.e. CAT-5e, CAT-6 6A, fibre optic).
- Strong customer relationship building skills.
- Ability to manage complex customer problems.
- Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
- Handles customer-relations problems promptly and appropriately.
- Ensures all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated until the call is resolved and closed.
- The ability to communicate at all levels both written and verbal.
- Display calmness and the ability to solve problems under pressure.
Required skills and attributes:
- Must have strong knowledge of HPE Proliant & Dell Servers.
- Experience of patch cabling in DC environment.
- Good knowledge of Service Now (SNOW).
- Sound knowledge of ESD working practice.
- Sound knowledge of general Health & Safety.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Data Centre Engineer in Blackheath employer: CDS, an HPE company
Contact Detail:
CDS, an HPE company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Centre Engineer in Blackheath
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with current employees at CDS. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! If you’ve got experience with HPE and Dell servers, make sure to highlight that in conversations. Bring up specific projects or challenges you've tackled to demonstrate your expertise.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you’d handle customer issues or complex problems under pressure. Practising your responses can help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the CDS team!
We think you need these skills to ace Data Centre Engineer in Blackheath
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Centre Engineer role. Highlight your experience with HPE and Dell servers, as well as any relevant cabling skills. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled complex customer issues in the past. We value strong problem-solving abilities, so let us know how you handle pressure!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at CDS, an HPE company
✨Know Your Hardware
Make sure you brush up on your knowledge of HPE Proliant and Dell servers. Be ready to discuss specific models and their features, as well as any hands-on experience you've had with them. This will show that you're not just familiar with the hardware but also confident in your ability to support it.
✨Demonstrate Problem-Solving Skills
Prepare examples of complex customer problems you've managed in the past. Think about how you approached the issue, what steps you took to resolve it, and how you communicated with the customer throughout the process. This will highlight your ability to stay calm under pressure and your commitment to customer satisfaction.
✨Familiarise Yourself with Cabling Standards
Since the role involves data centre cabling activities, make sure you know the ins and outs of CAT-5e, CAT-6 6A, and fibre optic cabling. Be prepared to discuss installation, termination, and testing processes. Showing that you understand these technical details will set you apart from other candidates.
✨Understand the Company Culture
Research CDS and its parent company, Hewlett Packard Enterprise. Familiarise yourself with their values and commitments to employees and customers. During the interview, express how your personal values align with theirs, which will demonstrate that you're a good cultural fit for the team.