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- Tasks: Support server hardware in a dynamic data centre environment, ensuring top-notch service.
- Company: Join CDS, a part of Hewlett Packard Enterprise, known for innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for professional growth.
- Why this job: Be at the forefront of technology, solving real-world problems every day.
- Qualifications: Strong knowledge of HPE and IBM servers; problem-solving skills under pressure.
- Other info: Work in a supportive environment with a focus on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise's values and commitments to employees and customers alike.
We are looking for a Data Centre Engineer who will provide server hardware support mainly for HPE and IBM within a data centre environment, with onsite shift cover 24 x 7 x 365. The tasks will include (but are not limited to):
- Providing server hardware support for HPE, IBM, and Dell within a datacentre environment
- Onsite shift cover 24 x 7 x 365
- Responsible for the delivery of solutions within named accounts; installations, maintenance, and repairs on customer equipment on a 24x7x365 on-site cover
- Understanding customer goals; identifying consequences of various solutions
- Configuring system hardware & software
- Assembling and integrating system/product, and verifying system/product operation
- Using proactive monitoring procedures to identify problem prevention opportunities
- Maintaining a high level of customer satisfaction by clarifying customer needs and ensuring that they are met
- Handling customer-relations problems promptly and appropriately
- Ensuring all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated until the call is resolved and closed
Required skills and attributes:
- Must have very strong knowledge of HPE Proliant & Blade servers right up to Gen 10 & IBM P series
- HPE server accreditation preferred
- Use of Service Now
- IBM server knowledge especially 'P' Class and Blade servers
- FSM knowledge
- Service Now call handling system knowledge
- The ability to communicate at all levels
- Display calmness and the ability to solve problems under pressure
- Strong interpersonal skills and high awareness of customer needs
- Good communication skills, both written and verbal
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Data Center Engineer in Watford employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Center Engineer in Watford
✨Tip Number 1
Network like a pro! Reach out to current employees at CDS or in the data centre industry on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your HPE and IBM server knowledge. Be ready to discuss specific scenarios where you've solved problems under pressure – they love that!
✨Tip Number 3
Show off your customer service skills! Think of examples where you've gone above and beyond to meet customer needs. This role is all about keeping clients happy, so let them know you can deliver.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at CDS.
We think you need these skills to ace Data Center Engineer in Watford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Data Centre Engineer role. Highlight your experience with HPE, IBM, and Dell servers, and don’t forget to mention any relevant certifications. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We value calmness under pressure and effective problem-solving, so share those experiences that showcase your abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at CDS!
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Know Your Hardware Inside Out
Make sure you brush up on your knowledge of HPE Proliant & Blade servers, as well as IBM P series. Be ready to discuss specific models and their functionalities, as this will show your expertise and confidence in the field.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled technical issues under pressure. Think of situations where you had to troubleshoot quickly or manage customer expectations while resolving a problem. This will highlight your calmness and ability to think on your feet.
✨Familiarise Yourself with Service Now
Since knowledge of the Service Now call handling system is essential, make sure you understand its functionalities. If you have experience using it, be ready to share how you’ve used it to improve service delivery or customer satisfaction.
✨Communicate Clearly and Effectively
Practice articulating your thoughts clearly, both verbally and in writing. You might be asked to explain complex technical concepts, so being able to communicate them simply will demonstrate your strong interpersonal skills and understanding of customer needs.
