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- Tasks: Support and manage network infrastructure, focusing on Cisco IP Telephony and troubleshooting.
- Company: Join CDS, a dynamic subsidiary of Hewlett Packard Enterprise, with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a team that makes a real impact in network operations and customer satisfaction.
- Qualifications: 3+ years in IP Telephony and Cisco CUCM support; strong networking background required.
- Other info: Work in a fast-paced environment with excellent career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
We are looking for an experienced engineer to work as a hybrid Network Engineer for a well-known customer in Crawley, as part of an onsite team. The role will provide Network Infrastructure support across a large client campus, primarily responsible for Cisco IP Telephony (Voice) but also covering network and minor Firewall duties after training. You would work within a small team to jointly cover the core shift hours between 07:00 and 19:00, Monday to Friday. This role includes a requirement to provide Out of Hours cover as part of a scheduled rota.
The tasks will include (but are not limited to):
- Network equipment installations and support.
- Troubleshooting hardware and firmware issues on all networking and telephony infrastructure (main focus is voice).
- Being part of a wider team to support user issues and queries (your role will be a first responder for customer logged faults).
- Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM.
- Adhering to strict policies and processes around security and data protection.
- Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
- Creating and maintaining comprehensive and meaningful updates in the customer's ticket handling system.
- Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams.
- Maintenance of Unity Connection (Voice Mail).
Required skills and attributes:
- Minimum of 3 years IP Telephony and Cisco CUCM support experience.
- Proven networking background (4 years).
- Exceptional customer service skills including the ability to simplify technical detail.
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
- Flexible to workload requirements.
- Confident, collaborative working style and able to interface well with people of all levels.
- Proactive approach to working activities and supporting colleagues.
- Must be able to pass security clearance checks and provide a verified record of past employment.
Any previous experience of enterprise networks would be a benefit.
Telecommunications Engineer - Gatwick area employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Engineer - Gatwick area
✨Tip Number 1
Network with industry professionals! Reach out to people in your field on LinkedIn or at local meetups. A friendly chat can lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to network operations. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills through projects or a portfolio. If you've worked on any relevant projects, make sure to highlight them during interviews. It’s a great way to demonstrate your hands-on experience!
✨Tip Number 4
Apply directly through our website! This not only shows your interest but also gives you a better chance of being noticed by the hiring team. Plus, it’s super easy to do!
We think you need these skills to ace Telecommunications Engineer - Gatwick area
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Network Operations Engineer. Highlight your experience with Cisco IP Telephony and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service skills and teamwork experience, as these are key for us.
Showcase Your Technical Skills: Be sure to list all your technical skills clearly, especially those related to network management tools and IP Telephony. We love seeing candidates who can demonstrate their knowledge of Cisco, HPE/Aruba, and other relevant technologies.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Cisco IP Telephony and CUCM. Be ready to discuss your hands-on experience with these technologies, as well as any troubleshooting you've done. The more specific examples you can provide, the better!
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've handled user issues in the past. Highlight your ability to simplify technical details for non-technical users, as this will show that you can communicate effectively.
✨Demonstrate Team Spirit
This position requires working closely with a small team, so be ready to talk about your collaborative experiences. Share instances where you’ve worked together to solve problems or meet tight deadlines, showcasing your proactive approach.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about potential network issues you might encounter and how you would resolve them. This will demonstrate your problem ownership and urgency in addressing customer needs.
