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- Tasks: Join our team to support and manage network infrastructure for key customers.
- Company: CDS, a subsidiary of HPE, delivers top-notch IT services across Europe.
- Benefits: Enjoy a full-time role with opportunities for growth and development.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: 5+ years in networking with strong customer service and technical skills required.
- Other info: Opportunity for out-of-hours work and potential for UK Government security clearance.
The predicted salary is between 36000 - 60000 £ per year.
CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
We are looking for an experienced Network Operations Engineer, who will be required to work as part of an onsite team providing Network Infrastructure support, implementation & management for key customers. The role will take in diverse responsibilities from patching LAN connectivity for new customer equipment through to documentation and implementation of complex new network solutions. The candidate must be self-motivated and able to work both independently and as part of a wider team. This role may include requirements to perform cover Out of Hours as part of a rota.
The tasks will include (but are not limited to):
- Network installations and support.
- Troubleshooting hardware and firmware issues on all various forms of equipment.
- Deploying new logical networks via Change Control.
- Working with new customers to onboard them to new solutions.
- Being a first responder for customer logged vaults.
- Configuring and deploying network equipment.
- Adhering to strict policies and processes around security and data protection.
- Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
- Creating and maintaining comprehensive and meaningful updates within the ticket handling system.
- Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams.
- Working alongside HPE TAC teams to resolve customer issues.
Required skills and attributes:
- Proven networking background spanning at least 5 years.
- Exceptional customer service skills including the ability to simplify technical detail.
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
- Confident, collaborative working style and able to interface with people of all levels.
- Proactive approach to work activities & support of colleagues.
- Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
- Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.
- Knowledge of network equipment from various network vendors.
- Strong understanding of both LAN and Wireless networking.
- Ability to pass necessary steps to achieve high level UK Government security clearances.
- Aruba LAN (CX, AOS, HPE Comware).
- Aruba Wireless.
- Experience with NG Firewall equipment (Fortinet, Palo Alto, Cisco).
- ITIL Service Management Foundation.
- Experience of IT incident management.
- Fluke & other cable test equipment.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Senior Network Operations Engineer - HPE Aruba employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Network Operations Engineer - HPE Aruba
✨Tip Number 1
Familiarise yourself with HPE Aruba products and solutions. Understanding their specific technologies, such as Aruba LAN and Wireless, will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've simplified technical details for clients in the past. This is crucial for a role that requires exceptional communication with customers.
✨Tip Number 3
Network with current employees or professionals in the field through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your interview.
✨Tip Number 4
Prepare to discuss your experience with IT incident management and how you've handled urgent situations in the past. Highlighting your problem ownership will resonate well with the hiring team.
We think you need these skills to ace Senior Network Operations Engineer - HPE Aruba
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in network operations, particularly focusing on your skills with Aruba LAN and Wireless technologies. Use specific examples to demonstrate your problem-solving abilities and customer service skills.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities outlined in the job description, such as troubleshooting hardware issues and managing network installations.
Showcase Relevant Certifications: If you have any certifications related to networking, such as ITIL Service Management or specific vendor qualifications (like Fortinet or Cisco), be sure to include these in your application. They can set you apart from other candidates.
Highlight Team Collaboration: Since the role requires working as part of a team, emphasise your collaborative experiences. Provide examples of how you've successfully worked with colleagues or clients to achieve common goals, especially in high-pressure situations.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Showcase Your Networking Expertise
Make sure to highlight your extensive networking background, especially your experience with Aruba LAN and Wireless technologies. Be prepared to discuss specific projects or challenges you've faced in the past and how you overcame them.
✨Demonstrate Customer Service Skills
Since exceptional customer service is crucial for this role, think of examples where you've simplified technical details for clients or resolved issues efficiently. This will show that you can communicate effectively with customers at all levels.
✨Prepare for Technical Questions
Expect to be asked about troubleshooting hardware and firmware issues, as well as your familiarity with network equipment from various vendors. Brush up on your knowledge of NG Firewall equipment and IT incident management processes.
✨Exhibit a Proactive Attitude
During the interview, convey your proactive approach to work and problem-solving. Share instances where you've taken the initiative to support colleagues or improve processes, demonstrating your ability to work independently and as part of a team.
