Senior Network Operations Engineer

CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

The role of the Network Operations Engineer is to support expanding network project requirements for various clients. Responsibilities will include design, deployment/implementation, and post-deployment testing and remediation. The position will be primarily remote, with occasional on-site presence required during key project phases. Additionally, the role involves supporting and backfilling the Technical Manager in resource planning and tracking overall project progress.

Functions and tasks

• Recognized as a subject matter expert within the organization, demonstrating deep knowledge and expertise in the discipline.
• Leads large-scale projects and strategic initiatives.
• Responsible for new service design and client onboarding/setup.
• Resolves unique and complex issues with significant impact on the customer environment.
• Owns risk management and escalation processes.
• Prepares senior management reports, including root cause analysis and proactive remediation plans.
• Serves as a technical authority, actively contributing to solution design.
• Manages communication with customers on complex technical matters and provides recommendations for process, product, or service improvements; capable of engaging with stakeholders at all levels, including CIO.
• Ensures strict adherence to security and data protection policies and procedures.
• Oversees the escalation process, ensuring timely and appropriate communication with both internal teams and customer management.
• Responsible for configuring and deploying network equipment.
• Develops detailed network design documentation.
• Drives HPE value-added service enhancements through continuous innovation and process improvement.
• Troubleshoots hardware and firmware issues across all networking infrastructure.

Required skills and attributes

• Aruba / HPE Network accreditation minimum Professional, ideally Expert.
• Proven extensive networking background, minimum 5 years experience.
• Exceptional customer service skills including the ability to simplify technical detail.
• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
• Confident, collaborative working style and able to interface with people of all levels.
• Proactive approach to work activities & support of colleagues.
• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
• Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.
• Must have knowledge of Palo Alto & Fortinet Firewalls.

At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.