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- Tasks: Manage maintenance ticket requests and support account teams with upgrades.
- Company: Join CDS, a part of Hewlett Packard Enterprise, delivering top-notch field services.
- Benefits: Enjoy a structured work schedule from Monday to Friday, 09:00 to 17:30.
- Why this job: Be part of a dynamic team focused on problem-solving and innovation in tech.
- Qualifications: Full UK driving license and knowledge of ITIL Service Management preferred.
- Other info: Opportunity to work with cutting-edge technology like HPE Apollo and Oracle servers.
The predicted salary is between 36000 - 60000 £ per year.
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE) , providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
Role is primarily a position to manage delivery of maintenance ticket requests but also to support the wider account team at other locations with maintenance & upgrade tasks as required.
Covering site Monday to Friday, from 09:00 to 17:30.
Troubleshooting hardware and firmware issues on server & storage.
Adhering to strict policies and processes around security and data protection.
Risk ownership and escalation.
Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
Full UK driving license.
Helpful to have knowledge of Brocade, HPE Apollo / 3PAR and Sun/Oracle servers.
ITIL Service Management Foundation.
Experience of IT incident management.
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Performance Data Engineer employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Data Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Brocade, HPE Apollo / 3PAR, and Sun/Oracle servers. Having hands-on experience or relevant knowledge in these areas will make you stand out during the interview process.
✨Tip Number 2
Highlight your problem-solving skills and ability to react quickly to urgent situations. Prepare examples from your past experiences where you successfully managed hardware or firmware issues, as this will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 3
Since the role involves adherence to strict security and data protection policies, be ready to discuss your understanding of ITIL Service Management and how it applies to incident management. This knowledge will show that you are serious about maintaining high standards in service delivery.
✨Tip Number 4
Make sure to emphasize your willingness to support the wider account team and your flexibility in taking on maintenance and upgrade tasks. Teamwork is crucial in this role, so showcasing your collaborative spirit can give you an edge over other candidates.
We think you need these skills to ace Performance Data Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Performance Data Engineer position. Understand the key responsibilities, such as managing maintenance ticket requests and troubleshooting hardware issues.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have with IT incident management, server and storage troubleshooting, and familiarity with technologies like Brocade and HPE Apollo/3PAR.
Showcase Problem-Solving Skills: Demonstrate your ability to recognize and react to urgent situations in your application. Provide specific examples of how you've taken ownership of problems and resolved them effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the skills and experiences that align with the requirements of the role. Mention your ITIL Service Management Foundation knowledge if applicable.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Understand the Role
Make sure you have a clear understanding of the Performance Data Engineer role. Familiarize yourself with the responsibilities, especially around managing maintenance ticket requests and supporting the account team. This will help you answer questions more effectively.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with troubleshooting hardware and firmware issues, particularly with server and storage systems. Highlight any relevant knowledge of Brocade, HPE Apollo / 3PAR, and Sun/Oracle servers during the interview.
✨Demonstrate Problem Ownership
Since the role requires a sense of urgency and problem ownership, be ready to share examples from your past experiences where you successfully managed incidents or escalated issues. This will show your ability to handle pressure and take responsibility.
✨Familiarize Yourself with ITIL Practices
Having knowledge of ITIL Service Management Foundation is beneficial for this position. Brush up on ITIL principles and be prepared to discuss how you have applied them in previous roles, especially in IT incident management.
