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- Tasks: Join our team to troubleshoot and support high-performance computing systems.
- Company: CDS, a part of Hewlett Packard Enterprise, delivers top-notch IT services across Europe.
- Benefits: Enjoy comprehensive training, mentoring, and a collaborative work environment.
- Why this job: Be part of a dynamic team making a real impact in technology and customer service.
- Qualifications: Degree in computer science or related field with 3+ years in IT support; Linux expertise required.
- Other info: Flexible travel may be needed; we value diversity and equal opportunity.
The predicted salary is between 36000 - 60000 £ per year.
CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
We are looking for a senior resident engineer to join us to provide troubleshooting and remediation of onsite hardware for an HPC (High Performance Computing) system for a prestigious UK customer located in the Exeter area. As a senior engineer, you will be working as part of a dedicated team to deliver reactive support, ensuring compliance with the SLAs (Service Level Agreement) associated with the contract. All necessary product training will be provided along with mentoring from colleagues within the site team to enable the successful candidate to provide the level of support required.
The tasks will include (but are not limited to):
- Carry out advanced troubleshooting and analysis of failed HPC system components.
- Produce accurate documented remediation action plans and technical records.
- Work as part of a dedicated team to deliver support on advanced HPC hardware and software technologies.
- Maintain meticulous records of planned maintenance actions and outcomes within case management systems.
- Ensure compliance with customer rules for change management controls.
- Provide a professional and positive approach to the customer in the execution of all duties.
- Follow technical escalation procedures to ensure critical issues receive maximum focus.
Required skills and attributes:
- Educated to degree level, or equivalent, in a computer science or related discipline with a minimum of 3 years of experience in IT maintenance and support.
- An in-depth working knowledge of Linux and experience of hardware repairs are mandatory requirements.
- Previous System Administration and/or software troubleshooting experience would be an advantage.
- Possess an analytical approach to problem solving and be fully committed to drive issues to conclusion.
- Excellent communication skills, both written and verbal are required.
- The candidate should be flexible and be able to travel when required.
Successful candidate attributes:
- High competency with server operation and maintenance.
- Confident, collaborative working style with exceptional customer service skills and ability to communicate effectively at all levels.
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
- Proactive approach to work activities and support of colleagues.
- Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
- Knowledge of Datacentre environments and infrastructure.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
Linux System Administrator employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linux System Administrator
✨Tip Number 1
Familiarise yourself with the specific HPC systems and technologies that the company uses. Research any recent projects or case studies related to their work, as this will help you understand their operational environment and demonstrate your genuine interest during discussions.
✨Tip Number 2
Network with current or former employees of CDS or similar companies. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your interactions with the hiring team.
✨Tip Number 3
Prepare to discuss specific examples of your troubleshooting experience with Linux systems. Be ready to explain your thought process and the steps you took to resolve issues, as this will showcase your analytical skills and problem-solving abilities.
✨Tip Number 4
Demonstrate your commitment to customer service by preparing scenarios where you successfully managed client expectations or resolved conflicts. Highlighting these experiences will show that you align with the company's values and are capable of maintaining positive relationships with customers.
We think you need these skills to ace Linux System Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the specific requirements and responsibilities of the Linux System Administrator position. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Linux system administration, hardware repairs, and troubleshooting. Provide specific examples of past projects or roles that demonstrate your expertise in these areas.
Showcase Soft Skills: The role requires excellent communication and customer service skills. Make sure to include examples of how you've successfully collaborated with teams or provided support to clients in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Showcase Your Linux Expertise
Make sure to highlight your in-depth knowledge of Linux during the interview. Be prepared to discuss specific experiences where you successfully troubleshot Linux systems or performed hardware repairs, as this is a mandatory requirement for the role.
✨Demonstrate Problem-Solving Skills
Prepare examples that showcase your analytical approach to problem-solving. Discuss situations where you encountered complex issues and how you drove them to resolution, as this will demonstrate your commitment to ownership and urgency.
✨Communicate Effectively
Since excellent communication skills are essential, practice articulating your thoughts clearly and concisely. Be ready to explain technical concepts in a way that non-technical stakeholders can understand, as this will reflect your ability to engage with customers effectively.
✨Be Organised and Proactive
Highlight your organisational skills by discussing how you manage multiple tasks and deadlines. Share examples of how you proactively supported colleagues or improved processes, as this aligns with the collaborative working style they value.
