IT Administrative Support

CDS, a Hewlett Packard Enterprise company, is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well as delivering business-oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

The Field Operations Administrator will provide comprehensive administrative support to the data centre team, whose main focus is IMAC (Install, Move, Add, Change) and hardware break/fix tasks. This role requires a highly organised and detail-oriented individual with excellent communication skills and the ability to manage multiple tasks efficiently. The successful candidate will play a crucial role in ensuring the smooth operation of the data centre by documenting hardware activities, managing administrative tasks, and maintaining accurate records.

The tasks will include (but are not limited to):

• Manage the closure of break/fix tasks within Salesforce.
• Handle RMAs from different vendors and document them appropriately.
• Support scheduled team meetings, create content, work closely with the SDM, and take minutes.
• Manage holidays and sickness records in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests.
• Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements.
• Check and approve decommission tasks within ServiceNow and document them for the team.
• Support the follow-up and management of processes, including checks for Electrostatic Discharge (ESD) equipment.
• Manage onsite documentation, including Health & Safety documentation.
• Manage the stock and spares system to ensure levels are correctly monitored, accounted for, and optimised.
• Assist the SDM with the onboarding of new starters.
• Maintain clear and effective communication with team members, vendors, and stakeholders to ensure smooth operations.
• Proactively identify and resolve issues, demonstrating strong decision-making skills.
• Assist in mentoring new team members, fostering a collaborative and supportive work environment.

Required skills and attributes:

• Experience dealing with suppliers.
• IT literate and competent with Microsoft Office and similar software.
• Ability to create data reports and presentations.
• Confident, collaborative working style with exceptional customer service skills, able to communicate effectively at all levels.
• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
• Proactive approach to work activities and support of colleagues.
• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
• Proficiency in additional software or technical tools relevant to the role.
• Adaptability, teamwork, and leadership qualities.

Desirable Skills:

• Knowledge of procurement and logistics processes.
• Experience with ServiceNow and Salesforce.
• Familiarity with ITIL and associated working processes.
• Preferred 3-5 years of experience in similar roles or industries.

At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.