Data Center Engineer

HR Talent Acquisition Specialist EMEA at CDS, a Hewlett Packard Enterprise company

Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to HPE customers and delivering business‑oriented services such as development, support, maintenance, virtualisation, automation, cloud, and infrastructure administration.

CDS operates in 11 European countries with more than 1,800 employees and embraces all of HPE’s values and commitments to employees and customers alike.

Role Overview

We are looking for an experienced Data Centre Support Engineer. The role primarily involves providing server hardware support across a multi‑vendor environment (HPE, Dell) and performing data centre cabling activities: installation, termination, patching, and testing of all DC interlink cabling (CAT‑5e, CAT‑6, 6A, fibre optic).

The role also includes data centre facilities management activities such as IMAC/D (Install, Move, Change, decommissioning), escorting external resources, requesting access, and goods in/out. Work is based at customer sites in Lewisham and London Docklands, covering 24/7, 365 on a 12‑hour shift schedule.

Tasks (but not limited to):

• Installations, maintenance, and repairs on customer equipment.
• Installation, termination, and testing of all data centre interlink cabling (CAT‑5e, CAT‑6, 6A, fibre optic).
• Strong customer relationship building skills; ability to manage complex customer problems.
• Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met; handle customer‑relational problems promptly and appropriately.
• Ensure all calls are resolved within the agreed SLA, escalating when required and updating customers until the call is resolved and closed.
• Communicate at all levels, both written and verbal.
• Display calmness and the ability to solve problems under pressure.

Required skills and attributes

• Strong knowledge of HPE Proliant and Dell servers.
• Experience with patch cabling in DC environments.
• Good knowledge of ServiceNow (SNOW).
• Sound knowledge of ESD working practice.
• Sound knowledge of general Health & Safety.

#SuccessThroughPeople #WeDeliverTheDifference

At CDS, we are an equal‑opportunity employer. We attract and retain the best‑qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting