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For Companies At a Glance
- Tasks: Join us as a Data Center Support Engineer, focusing on cabling and hardware deployments.
- Company: CDS, a Hewlett Packard Enterprise company, delivers top-notch field services across Europe.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and customer satisfaction in tech.
- Qualifications: Strong knowledge of HPE and Dell servers, plus experience in data center environments required.
- Other info: Work based in Lewisham and London Docklands, with a flexible schedule.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
We are looking for an experienced Data Centre Support Engineer, the role will primarily involve the provision of cabling activities i.e. installation, termination and testing of all data centre interlink cabling & patching using CAT-5e, CAT-6/6A and fibre optic cabling (single and multi-mode).
The role also includes the DC hardware deployments, this activity includes all stages from physical delivery through to the end point installation. The hardware consists of the main industry OEM’s including HPE, Dell and IBM servers plus various standard network devices.
The role will include provision of Data Centre support functions such as but not limited to IMAC-D and the escorting of external resources. The role also requires a good working knowledge of Microsoft Office Suite and some Ticket Management experience as you will required to update the customers Servicenow queues as well as providing regular email and IM communications with customers globally.
Based on customer sites in Lewisham and London Docklands covering 37.5 hr week across Mon – Sun
The tasks will include (but not limited to):
- Installations, maintenance of customer equipment.
- Installation, termination and testing of all data centre interlink cabling inc. CAT-5e, CAT-6 6A, fibre optic.
- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
Required skills and attributes
- Must have strong knowledge of HPE Proliant, Blade servers & Dell Servers.
- Experience of patch cabling in DC environment.
- Good knowledge of Service Now (SNOW)
- Sound knowledge of ESD working practice
- Sound knowledge of general Health & Safety
- Good MS Office tool skills
- Strong Customer relationship skills and ability to manage complex customer problems
- Display calmness and the ability to solve problems under pressure.
- Team player and strong interpersonal skills
- Good communication skills, both written and verbal.
#SuccessThroughPeople #WeDeliverTheDifference
Visit our privacy policy here:
- https://www.hpecds.com/vacancies/Privacy.aspx
- http://content.ext.hpe.com/sites/CountrySupport/imports/Privacy_Notice_Recruitment.pdf
And here you can access to our GDPR policy:
- https://www.hpe.com/us/en/legal/privacy.html
Be challenged. Be inspired. Help us deliver the difference.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
CDS, a Hewlett Packard Enterprise company | Data Center Support Engineer - IMAC employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CDS, a Hewlett Packard Enterprise company | Data Center Support Engineer - IMAC
✨Tip Number 1
Familiarize yourself with the specific cabling standards and practices mentioned in the job description, such as CAT-5e, CAT-6/6A, and fiber optic cabling. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have with HPE Proliant and Dell servers. If you have worked in a data center environment before, be ready to discuss specific projects or challenges you faced and how you overcame them.
✨Tip Number 3
Brush up on your ServiceNow skills, as this is a key requirement for the role. If you have experience with ticket management systems, be prepared to share examples of how you've used them to improve customer satisfaction.
✨Tip Number 4
Demonstrate your strong customer relationship skills by preparing examples of how you've successfully managed complex customer problems in the past. This will show that you can maintain a high level of customer satisfaction, which is crucial for this position.
We think you need these skills to ace CDS, a Hewlett Packard Enterprise company | Data Center Support Engineer - IMAC
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Data Center Support Engineer position. Highlight your relevant experience with cabling activities, hardware deployments, and customer support in your application.
Tailor Your CV: Customize your CV to emphasize your experience with HPE Proliant and Dell servers, as well as your knowledge of patch cabling in a data center environment. Include specific examples that demonstrate your skills and achievements.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your familiarity with Service Now and your ability to maintain high levels of customer satisfaction, as these are key aspects of the job.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Show Your Technical Expertise
Make sure to highlight your experience with HPE Proliant and Blade servers, as well as Dell servers. Be prepared to discuss specific projects where you installed, terminated, or tested data center cabling, especially CAT-5e and CAT-6/6A.
✨Demonstrate Customer Relationship Skills
Since the role emphasizes maintaining high customer satisfaction, be ready to share examples of how you've effectively managed customer relations in previous positions. Discuss any challenges you faced and how you resolved them.
✨Familiarize Yourself with ServiceNow
As you'll be updating customer queues in ServiceNow, it’s crucial to show your familiarity with this tool. If you have specific experiences using ServiceNow, mention them during the interview.
✨Communicate Clearly and Confidently
Good communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, both in written and verbal formats. This will help you convey your ideas effectively during the interview.
