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For Companies At a Glance
- Tasks: Join us as a Data Center Engineer, focusing on cabling and hardware deployment.
- Company: CDS, a Hewlett Packard Enterprise company, delivers top-notch field services across Europe.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and customer satisfaction in tech.
- Qualifications: Strong knowledge of HPE and Dell servers, plus experience in data center environments required.
- Other info: Work in Lewisham and London Docklands with a flexible schedule across the week.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
We are looking for an experienced Data Centre Support Engineer, the role will primarily involve the provision of cabling activities i.e. installation, termination and testing of all data centre interlink cabling & patching using CAT-5e, CAT-6/6A and fibre optic cabling (single and multi-mode).
The role also includes the DC hardware deployments, this activity includes all stages from physical delivery through to the end point installation. The hardware consists of the main industry OEM’s including HPE, Dell and IBM servers plus various standard network devices.
The role will include provision of Data Centre support functions such as but not limited to IMAC-D and the escorting of external resources. The role also requires a good working knowledge of Microsoft Office Suite and some Ticket Management experience as you will required to update the customers Servicenow queues as well as providing regular email and IM communications with customers globally.
Based on customer sites in Lewisham and London Docklands covering 37.5 hr week across Mon – Sun
The tasks will include (but not limited to):
- Installations, maintenance of customer equipment.
- Installation, termination and testing of all data centre interlink cabling inc. CAT-5e, CAT-6 6A, fibre optic.
- Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
Required skills and attributes
- Must have strong knowledge of HPE Proliant, Blade servers & Dell Servers.
- Experience of patch cabling in DC environment.
- Good knowledge of Service Now (SNOW)
- Sound knowledge of ESD working practice
- Sound knowledge of general Health & Safety
- Good MS Office tool skills
- Strong Customer relationship skills and ability to manage complex customer problems
- Display calmness and the ability to solve problems under pressure.
- Team player and strong interpersonal skills
- Good communication skills, both written and verbal.
#SuccessThroughPeople #WeDeliverTheDifference
Visit our privacy policy here:
- https://www.hpecds.com/vacancies/Privacy.aspx
- http://content.ext.hpe.com/sites/CountrySupport/imports/Privacy_Notice_Recruitment.pdf
And here you can access to our GDPR policy:
- https://www.hpe.com/us/en/legal/privacy.html
Be challenged. Be inspired. Help us deliver the difference.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
CDS, a Hewlett Packard Enterprise company | Data Center Engineer - IMAC employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CDS, a Hewlett Packard Enterprise company | Data Center Engineer - IMAC
✨Tip Number 1
Familiarize yourself with the specific cabling standards and practices mentioned in the job description, such as CAT-5e, CAT-6/6A, and fiber optic cabling. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Highlight any previous experience you have with HPE Proliant and Dell servers. Be prepared to discuss specific projects or tasks where you successfully managed installations or troubleshooting, as this will show your hands-on expertise.
✨Tip Number 3
Brush up on your knowledge of ServiceNow (SNOW) and be ready to explain how you've used it in past roles. Being able to articulate your experience with ticket management systems will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've maintained high levels of customer satisfaction in previous positions. Think of specific situations where you resolved complex issues under pressure, as this aligns perfectly with the expectations for this role.
We think you need these skills to ace CDS, a Hewlett Packard Enterprise company | Data Center Engineer - IMAC
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Data Center Engineer position. Highlight the key responsibilities and required skills, such as cabling activities and customer relationship management, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with HPE Proliant and Dell servers, as well as any previous work in data center environments. Mention specific projects or tasks that demonstrate your expertise in cabling and hardware deployment.
Showcase Communication Skills: Since the role requires good communication skills, provide examples in your application of how you've effectively communicated with customers or team members in past roles. This could include handling customer relations or updating ticket management systems like ServiceNow.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of CDS and its values. Explain why you are a good fit for the company and how your skills align with their mission to deliver exceptional service to customers.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Show Your Technical Skills
Make sure to highlight your experience with HPE Proliant and Dell servers during the interview. Be prepared to discuss specific projects where you installed, terminated, or tested data center cabling, as this will demonstrate your hands-on expertise.
✨Demonstrate Customer Relationship Management
Since maintaining high customer satisfaction is crucial, share examples of how you've effectively managed customer relationships in previous roles. Discuss any challenges you faced and how you resolved them to keep customers happy.
✨Familiarize Yourself with ServiceNow
As you'll be updating customer queues in ServiceNow, it’s important to show that you have a good understanding of this tool. If you have prior experience, mention it, and if not, express your willingness to learn quickly.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. This will help you convey your ideas effectively during the interview.
