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For Companies At a Glance
- Tasks: Support server hardware and manage data center cabling in a dynamic environment.
- Company: Join CDS, a part of Hewlett Packard Enterprise, serving customers across Europe.
- Benefits: Enjoy a diverse workplace with opportunities for growth and development.
- Why this job: Be part of a team that values innovation and customer satisfaction while solving real-world problems.
- Qualifications: Strong knowledge of HPE and Dell servers; experience in data center environments required.
- Other info: Work in a 24/7 environment with flexible 12-hour shifts.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
Providing Server hardware support across a multi-vendor environment, Hardware consists of HPE Servers, Dell servers.
Provide Data Centre cabling activities installation, termination, patching and testing of all DC interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic)
Provide Data Centre Facilities management activities such as but not limited to IMAC\\D (Install, Move And Change, decommissioning) work, escorting external resources, requesting access, goods in/out.
Based on customer sites in Lewisham and London Docklands covering 24/7 365 based on 12hr shifts.
The tasks will include (but not limited to):
- Responsible for the delivery of solutions within named accounts;
- Installations, maintenance, and repairs on customer equipment.
- Installation, termination and testing of all data centre interlink cabling ( i.e CAT-5e, CAT-6 6A, fibre optic)
- Strong Customer relationship building skills. Ability to manage complex Customer problems
- Maintains a high level of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately.
- To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed.
- The ability to communicate at all levels both written and verbal
- Display calmness and the ability to solve problems under pressure.
Required skills and attributes
- Must have strong knowledge of HPE Proliant, Blade servers & Dell Servers.
- Experience of patch cabling in DC environment.
- Good knowledge of Service Now (SNOW)
- Sound knowledge of ESD working practice
- Sound knowledge of general Health & Safety
- Good MS Office tool skills
#SuccessThroughPeople #WeDeliverTheDifference
Visit our privacy policy here:
- https://www.hpecds.com/vacancies/Privacy.aspx
- http://content.ext.hpe.com/sites/CountrySupport/imports/Privacy_Notice_Recruitment.pdf
And here you can access to our GDPR policy:
- https://www.hpe.com/us/en/legal/privacy.html
Be challenged. Be inspired. Help us deliver the difference. At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
CDS, a Hewlett Packard Enterprise company | Data Center Engineer - Break & Fix employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CDS, a Hewlett Packard Enterprise company | Data Center Engineer - Break & Fix
✨Tip Number 1
Familiarize yourself with HPE Proliant and Blade servers, as well as Dell servers. Having hands-on experience or relevant certifications can significantly boost your confidence during the interview.
✨Tip Number 2
Brush up on your knowledge of data center cabling, especially CAT-5e, CAT-6, and fiber optic installations. Being able to discuss specific projects or experiences related to cabling will demonstrate your expertise.
✨Tip Number 3
Prepare to showcase your customer relationship skills. Think of examples where you successfully managed complex customer issues and maintained high satisfaction levels, as this is crucial for the role.
✨Tip Number 4
Familiarize yourself with Service Now (SNOW) and general health & safety practices in a data center environment. Being knowledgeable about these tools and practices will set you apart from other candidates.
We think you need these skills to ace CDS, a Hewlett Packard Enterprise company | Data Center Engineer - Break & Fix
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Data Center Engineer position. Highlight the key responsibilities and required skills, such as knowledge of HPE Proliant and Dell servers, as these will be crucial in your application.
Tailor Your CV: Customize your CV to reflect your experience with server hardware support, data center cabling, and customer relationship management. Use specific examples that demonstrate your problem-solving abilities and technical expertise.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and your commitment to customer satisfaction. Mention how your skills align with the company's values and how you can contribute to their mission.
Highlight Relevant Experience: In your application, emphasize any previous roles where you managed complex customer problems or worked in a data center environment. Include details about your familiarity with Service Now (SNOW) and ESD working practices.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Know Your Hardware
Make sure you have a solid understanding of HPE Proliant and Blade servers, as well as Dell servers. Be prepared to discuss your experience with these systems and any specific challenges you've faced in the past.
✨Demonstrate Customer Relationship Skills
Since this role emphasizes strong customer relationship building, think of examples where you've successfully managed complex customer problems. Highlight how you ensured customer satisfaction and resolved issues promptly.
✨Familiarize Yourself with Data Center Practices
Brush up on your knowledge of data center cabling activities, including installation, termination, and testing of interlink cabling. Be ready to explain your experience with patch cabling in a data center environment.
✨Communicate Effectively
Prepare to showcase your communication skills, both written and verbal. Practice explaining technical concepts in a clear and concise manner, as you'll need to communicate with various stakeholders at different levels.
