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- Tasks: Join us as a Data Center Engineer to tackle break-fix activities and support maintenance requests.
- Company: CDS, a Hewlett Packard Enterprise company, delivers top-notch field services across Europe.
- Benefits: Enjoy a structured work schedule, collaborative environment, and opportunities for professional growth.
- Why this job: Be part of a dynamic team solving complex problems and enhancing customer satisfaction.
- Qualifications: Proven service maintenance background with exceptional customer service skills required.
- Other info: Full UK driving license needed; ITIL knowledge is a plus.
The predicted salary is between 36000 - 60000 £ per year.
Who We Are
CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.
CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.
Role Overview
Required to work as an onsite resident engineer covering onsite break fix activity. Role is primarily a position to manage delivery of maintenance ticket requests but also to support the wider account team at other locations with maintenance & upgrade tasks as required.
Covering site Monday to Friday, from 09:00 to 17:30.
The tasks will include (but not limited to):
- Break fix activity on Multi-Vendor hardware.
- Solves unique and complex problems that have a broad impact on the customer environment.
- Troubleshooting hardware and firmware issues on server & storage.
- Manages communication with customer on complex issues and recommends process, product or service improvements. Able to communicate at all levels of the business up to CIO.
- Adhering to strict policies and processes around security and data protection.
- Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
- Creating and maintaining comprehensive and meaningful updates in the ticket handling system.
- Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams.
- Risk ownership and escalation.
Required skills and attributes
- HPE Proliant server and storage with break fix skills.
- Proven service maintenance background.
- Exceptional customer service skills including the ability to simplify technical detail.
- Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
- Confident, collaborative working style and able to interface with people of all levels.
- Proactive approach to work activities & support of colleagues.
- Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
- Full UK driving license.
Desired skills
- Helpful to have knowledge of Brocade, HPE Apollo / 3PAR and Sun/Oracle servers.
- ITIL Service Management Foundation.
- Experience of IT incident management.
#SuccessThroughPeople #WeDeliverTheDifference
Visit our privacy policy here:
- https://www.hpe.com/psnow/doc/a50003743eew?jumpid=in_pdfviewer-psnow
Here you can access to our GDPR policy:
- https://www.hpe.com/us/en/legal/privacy.html
Be challenged. Be inspired. Help us deliver the difference.
At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.
CDS, a Hewlett Packard Enterprise company | Data Center Engineer - Break & Fix employer: CDS, a Hewlett Packard Enterprise company
Contact Detail:
CDS, a Hewlett Packard Enterprise company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CDS, a Hewlett Packard Enterprise company | Data Center Engineer - Break & Fix
✨Tip Number 1
Familiarize yourself with HPE Proliant servers and storage systems. Since this role requires break-fix skills, having hands-on experience or knowledge in troubleshooting these specific systems will give you a significant advantage during the interview process.
✨Tip Number 2
Brush up on your customer service skills. This position emphasizes exceptional customer service, so be prepared to discuss how you've successfully managed customer relationships and resolved complex issues in previous roles.
✨Tip Number 3
Demonstrate your organizational skills. Since the job involves managing maintenance ticket requests and adhering to strict policies, think of examples from your past experiences where you effectively prioritized tasks and met tight deadlines.
✨Tip Number 4
Showcase your proactive approach. Be ready to share instances where you took initiative in problem-solving or supported colleagues, as this role values a collaborative working style and a sense of urgency in addressing issues.
We think you need these skills to ace CDS, a Hewlett Packard Enterprise company | Data Center Engineer - Break & Fix
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Data Center Engineer position. Understand the key responsibilities, required skills, and attributes that CDS is looking for in a candidate.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the requirements of the role. Emphasize your background in service maintenance, customer service skills, and any specific technical expertise related to HPE Proliant servers and storage.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the position and the company. Mention how your proactive approach and problem-solving abilities make you a great fit for the team at CDS.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CDS, a Hewlett Packard Enterprise company
✨Understand the Role
Make sure you have a clear understanding of the Data Center Engineer position and its responsibilities. Familiarize yourself with break-fix activities, multi-vendor hardware, and the specific technologies mentioned in the job description, such as HPE Proliant servers and storage.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've solved complex technical issues. Highlight your troubleshooting experience with hardware and firmware, and be ready to explain your thought process and the impact of your solutions on customer satisfaction.
✨Demonstrate Exceptional Customer Service
Since this role requires strong customer interaction, be prepared to share instances where you've provided excellent customer service. Emphasize your ability to communicate technical details in a simplified manner and how you handle challenging customer situations.
✨Highlight Your Organizational Skills
Discuss how you manage your time and prioritize tasks in a fast-paced environment. Provide examples of how you've adhered to strict policies and processes, especially regarding security and data protection, while ensuring SLA requirements are met.
