Senior Content Designer in London

Location: London

Contract: FTC 12 months

About CDP: CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced.

About the Team: The Product team defines the product roadmap, prioritisation and requirements for their product or product portfolio. We work very closely with Data and Engineering to deliver the products using an agile framework.

About this role: The Senior Content Designer will be responsible for creating content for the CDP Portal and other digital touch points for both internal and external users. This role will work closely with designers, engineers, marketing, questionnaire and translation teams. This role will support consistent content across the business, high-quality multilingual customer experiences, and product adoption among key stakeholders.

What you will do:

• Prioritise when, where and how to support cross-functional squads across multiple work streams.
• Deliver content and ensure engineers have what they need to implement it.
• Enhance our users' experiences through user testing and evidence-based improvements.
• Align with other content-producing functions (our marketing and questionnaire teams) to create clear, concise, complete and consistent content across the business.
• Work with translators to ensure customers have the same great experience across the eight languages we operate in.
• Help the business simplify how we talk about climate change science and our methodology by testing content with real users and supporting teams to adapt their communication based on your findings.
• Work with Figma, Miro, Notion, Useberry, Dovetail, Typeform, Microsoft Teams, and Azure DevOps.
• Support adoption of the product among key stakeholders through coordinating communications, training sessions, documentation, and support.

Responsibilities and expected contributions:

• Actively contribute to an effective and engaged team, clear on its purpose and contribution, by ensuring you know what is expected of you, through regular 1:1s, having clear objectives in place, and participating in open and honest performance and development conversations.
• Ensure a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
• Live the CDP Values and demonstrate the behaviours appropriate to your position.

Stakeholders:

• Internal: Product, Customer Success, Revenue, Disclosure Content, Marketing and Communications, Finance, Legal, Growth, and Policy.
• External: Companies (Disclosers, Requestors), Financial Institutions, Governments (Cities and States and Regions), Indices, NGOs, and Academics.

Requirements:

• Proven experience as a Content Designer.
• Experience testing with real users to check how ideas work in practice.
• Coaching and teaching others to upskill them in content design to enable better decisions.
• Excellent communication and collaboration skills, with the ability to work effectively with all levels.
• Knowledge or interest in environmental and/or sustainability space is advantageous.

Salary and benefits: The salary banding for this role is £53,600 - £67,000 per year, plus 30 days of holiday.