At a Glance
- Tasks: Support and troubleshoot tech for a dynamic, multicultural workplace across Europe.
- Company: Join a leading organisation focused on innovative technology solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Embrace a fast-paced environment with diverse teams and exciting challenges.
- Why this job: Make a real impact by enhancing user experience with cutting-edge technology.
- Qualifications: 2-5 years in tech support, strong problem-solving skills, and a client-focused mindset.
The predicted salary is between 45675 - 55825 £ per year.
The workplace technology environment is a key component of CDPQ’s information technology evolution strategy, with the objective of enabling connectivity anytime, anywhere, supporting the organization’s global footprint, and ensuring the deployment of tools that foster collaboration. This includes the evolution of workstations, management of productivity tools, videoconferencing, and telephony.
Within the Workplace support team in London, the advisor provides support, maintenance, and troubleshooting for computers, peripherals, and software in accordance with established standards. The role involves interacting directly with users, following up on requests, and ensuring issues are fully resolved. The individual will provide support to the London office as well as other offices across Europe.
- Serve as a primary point of contact for users on technology support matters.
- Manage requests end-to-end, ensuring thorough follow-up and proactive communication.
- Analyze, diagnose, and resolve a wide range of incidents related to workstations, applications, equipment, and IT services.
- Install, configure, maintain, and refresh computer equipment and peripherals according to established standards.
- Ensure the proper functioning of collaboration tools, meeting room technologies, and audiovisual equipment.
- Provide hands-on support in an international, multi-site environment, while taking local business priorities into account.
- Coordinate technology-related activities associated with employee onboarding, integration, internal moves, and off-boarding.
- Contribute to technology deployments and projects aimed at enhancing the user experience.
- Document incidents, solutions, and procedures while supporting the standardization of support practices.
- Assist users in adopting tools, best practices, and new ways of working.
- Collaborate closely with internal teams, vendors, and partners to resolve complex or high-priority issues.
- Participate in on-call support and ensure appropriate escalation of critical situations as required.
Comfortable working in dynamic, multicultural, evolving, and ambiguous environments. Strong organizational skills, attention to detail, and a focus on priorities, service excellence, and continuous improvement. Self-driven, accountable, and proactive. Strong communication skills, with the ability to simplify complex concepts, engage stakeholders, and positively influence others. Collaborative, solution-oriented, and skilled at building trusted relationships. Strong client service orientation and consulting skills. Knowledge of French, an asset. Understanding of IT support in an international context is an asset. Ability to manage multiple priorities in a fast-paced environment. 2 to 5 years of experience in technology support or end-user computing environments. Strong analytical, diagnostic, and problem-solving skills. Good knowledge of Windows, Microsoft 365, Intune, collaboration tools, conference room technologies, and audiovisual equipment. Full fluency in English, both written and spoken.
Senior Advisor of Technical Support in London employer: CDPQ
As a leading international investment management firm based in London, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our commitment to employee growth is reflected in our comprehensive training programmes and mentorship opportunities, ensuring that every team member can thrive in their career. Join us to be part of a diverse team dedicated to making impactful investments while promoting sustainability and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Advisor of Technical Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CDPQ values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CDPQ might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CDPQ!
✨Direct Apply to CDPQ
Let's not forget to apply directly through the CDPQ website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Advisor of Technical Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CDPQ.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CDPQ. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CDPQ
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
