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For Companies At a Glance
- Tasks: Support customers and create engaging content for webinars and presentations.
- Company: Join a global non-profit leading environmental transparency and data-driven change.
- Benefits: Competitive salary, meaningful work, and opportunities for personal growth.
- Why this job: Make a real impact in sustainability while developing your skills in a supportive team.
- Qualifications: Strong communication skills and a passion for customer success.
- Other info: Dynamic role with a focus on teamwork and global initiatives.
The predicted salary is between 27265 - 34082 £ per year.
Salary: £27,265 - 34,082
Location: London
About CDP
CDP is a global non‑profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth‑positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced.
The Team
Customer Success
CDP’s Customer Success function is responsible for the customer experience from onboarding through to the delivery of a seamless customer journey. Customer Success delivers products and services to our customers, guiding customers through the full utilization of CDP products and ensuring customer delight and retention without over or under servicing. Customer Success has a global functional orientation, focusing on disclosers, requesters, signatories and data licensees.
Disclosure
The Disclosure team plays a critical role in ensuring discloser customer success. Disclosure engages and provides support to confirmed discloser customers, including enhanced disclosure support to Reporter Service members and ASPs.
About this role
The Customer Success Associate, Disclosure Services provides crucial central support to the regional Disclosure Services team, contributing to the efficient delivery of services and the success of customers. A key aspect of this role is to support the Global Customer Success Enablement Lead and the Disclosure Services Management by contributing to global initiatives and the development of shared resources.
What you will do
- Resource and Content Creation
- Assist in the creation of content for webinars, events, and customer calls.
- Develop and format presentations, reports, and other materials using PowerPoint and Excel.
- Support the team with the preparation of materials for customer presentations and internal updates.
- Data Management and Analysis Support
- Contribute to the creation of Disclosure Services deliverables and tools.
- Support the tracking and management of key team metrics and performance data at a regional level.
- Contribute to the maintenance and updating of team databases and data records.
- Operational Support
- Assist the team with various operational tasks as required.
Customer Success Associate, Disclosure Services Customer Success · CDP Global - London · employer: CDP
Contact Detail:
CDP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate, Disclosure Services Customer Success · CDP Global - London ·
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CDP through LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding CDP's mission and values. Show us how your passion for environmental issues aligns with our goals, and you'll stand out from the crowd.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on common questions for customer success roles, and don’t forget to highlight your problem-solving skills.
✨Tip Number 4
Apply directly through our website! It shows initiative and gives you a better chance of being noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Customer Success Associate, Disclosure Services Customer Success · CDP Global - London ·
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for customer success! Share experiences where you've gone above and beyond to help customers, as this aligns perfectly with our mission at CDP.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the role. Highlight relevant skills and experiences that match the job description, especially in resource creation and data management, so we can see how you fit into our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CDP
✨Know Your Stuff
Make sure you understand CDP's mission and the importance of environmental disclosure. Familiarise yourself with their services and how they help companies and cities report their environmental impacts. This knowledge will show your genuine interest in the role and the organisation.
✨Showcase Your Skills
Prepare to discuss your experience with data management and content creation. Be ready to share specific examples of how you've used tools like PowerPoint and Excel in previous roles. Highlight any relevant projects where you contributed to customer success or operational support.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the Customer Success team and their initiatives. This could be about how they measure customer satisfaction or what challenges they face in supporting disclosers. Asking questions shows you're engaged and thinking critically about the role.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. CDP values a collaborative and positive work environment, so showing your enthusiasm and passion for customer success can make a great impression.
