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- Tasks: Support environmental disclosure efforts and engage with customers to drive positive change.
- Company: Join a global non-profit leading the way in environmental transparency.
- Benefits: Enjoy a competitive salary, 30 days holiday, flexible working, and professional development opportunities.
- Why this job: Make a real impact on sustainability while developing your skills in a dynamic team.
- Qualifications: Interest in environmental issues, strong organisational skills, and proficiency in PowerPoint and Excel.
- Other info: Permanent role based in London with excellent career growth potential.
The predicted salary is between 27265 - 34082 £ per year.
CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced.
About the Team: The Disclosure team plays a critical role in ensuring discloser customer success. Disclosure engages and provides support to confirmed discloser customers, including enhanced disclosure support to Reporter Service members and ASPs.
About this role: The Customer Success Associate, Disclosure Engagement provides crucial central support to the regional Disclosure Engagement team, contributing to the efficient management of disclosure engagement activities for critical disclosers, and engaging disclosers through the regional inbox. A key aspect of this role is to support the Regional Engagement Lead, Disclosure, by contributing to regional projects and the development of shared resources.
What you will do:
- Resource and Content Creation: Assist in the creation of content for webinars, events, and customer calls. Develop and format presentations, reports, and other materials using PowerPoint and Excel. Support the team with the preparation of materials for customer presentations and internal updates.
- Data Management and Analysis Support: Support the tracking and management of key team metrics and performance data at a regional level. Contribute to the maintenance and updating of team databases and data records.
- Operational Support: Assist Account Managers through data tools and visualizations to support customer engagement. Respond to external queries directed to the regional disclosure inbox, providing timely and accurate information and ensuring efficient handling of inquiries. Catalogue, maintain, and update key support resources for Account Managers and requester customers on a regular basis. Provide operational and administrative support to the Regional Disclosure Engagement Lead and the wider regional team. Support the implementation of process improvements and best practices within the region. Collaborate with the Customer Support team, utilize case management, and assist in directing disclosers and team members to the CDP Help Center.
Actively contributes to an effective and engaged team, clear on its purpose and contribution, by:
- Ensuring you know what is expected of you, through regular 1:1’s, having clear objectives in place, and participating in open and honest performance and development conversations.
- Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
- Living the CDP Values and demonstrating the behaviours appropriate to their position.
Internal stakeholders include: Regional Disclosure Engagement team, Disclosure Programme Management, Customer Support & Operations. External stakeholders include: Disclosing customers.
We’re looking for:
- Demonstrable interest in and basic understanding of the environmental impacts of corporations and supply chains.
- Strong interest in using and maintaining data.
- Project coordination or organizational abilities, including desire to improve and streamline processes.
- Attentive to details, with strong organizational and time management skills.
- Quick learner and highly adaptable and proactive in a dynamic work environment.
- Excellent PowerPoint and Excel skills. Experience using PowerBI is preferred.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively.
Salary and benefits: The salary banding for this role is £27,265 - £34,082/year, 30 days’ holiday plus bank holidays, generous non-contributory pension provision, Employee Assistance Programme, life assurance, training and development, flexible working opportunities and other benefits. Final offer amount depends on multiple factors such as candidates experience and expertise, geographic location, total compensation, and market data. This is a permanent role based at CDP’s London office. Interested applicants must be eligible to work legally in the UK and live within a commutable distance of the London office and be comfortable with 2 days in the office per week. We cannot sponsor this role.
How to apply: Please upload your CV in the application form. Applications will be reviewed on a rolling basis so early applications are encouraged.
Customer Success Associate, Disclosure Engagement (UK) in London employer: CDP
Contact Detail:
CDP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Associate, Disclosure Engagement (UK) in London
✨Tip Number 1
Get to know the company inside out! Research CDP's mission, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you the job.
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how your skills in data management and customer engagement can directly benefit the Disclosure Engagement team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Success Associate, Disclosure Engagement (UK) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Success Associate role. Highlight any relevant experience you have in customer engagement, data management, or environmental impacts. We want to see how your skills align with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for environmental issues and how you can contribute to our mission. Keep it concise but impactful – we love a good story!
Show Off Your Skills: Don’t forget to showcase your PowerPoint and Excel skills in your application. If you’ve got experience with PowerBI, mention that too! We’re looking for someone who can create engaging content and manage data effectively.
Apply Early!: We review applications on a rolling basis, so don’t wait until the last minute! Head over to our website and submit your application as soon as you can. We can’t wait to hear from you!
How to prepare for a job interview at CDP
✨Know Your Stuff
Make sure you brush up on the environmental impacts of corporations and supply chains. Familiarise yourself with CDP's mission and values, as well as their disclosure system. This will show your genuine interest and help you connect your answers to the role.
✨Showcase Your Skills
Prepare to discuss your experience with data management and analysis. Be ready to share examples of how you've used tools like PowerPoint and Excel in previous roles. If you have experience with PowerBI, make sure to highlight that too!
✨Be Organised
Demonstrate your project coordination and organisational abilities by sharing specific examples from your past. Talk about how you’ve streamlined processes or managed multiple tasks effectively. This will show that you can handle the operational support aspect of the role.
✨Engage and Communicate
Practice your verbal communication skills before the interview. You’ll need to respond to external queries and engage with customers, so being clear and concise is key. Think of questions you might ask the interviewer to show your engagement and interest in the team.
