Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 2nd line support for core applications and ensure smooth operations.
- Company: Join CDP, a global non-profit leading environmental transparency.
- Benefits: Competitive salary, inclusive workplace, and opportunities for personal growth.
- Why this job: Make a real impact on environmental decisions while developing your tech skills.
- Qualifications: Bachelor’s degree in IT and experience with Microsoft D365 required.
- Other info: Dynamic team environment focused on collaboration and innovation.
The predicted salary is between 32157 - 40197 £ per year.
CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions.
The Application Support Team provides 2nd line support across existing and new applications/features integral to our core business process of collecting our customers' data accurately. Support of CDP delivering the systems and processes in the disclosure systems domain which maximise business value, meet customer expectations and operationally deliver.
Dependable, efficient, innovative, and effective technology services are critical to the core function of CDP and enabling it to deliver its core mission. As part of its strategic ambitions, CDP has recognised an uplift to technology operations and capabilities is critical to realise its strategic goals of higher impact, improved stakeholder experience and disclosure information.
What You Will Do
- Provide 2nd line support across CDP core applications to agreed standards.
- Engage, manage, and communicate with stakeholders effectively if issues affect their business areas.
- Take ownership as subject matter expert of D365 and other key areas of core CDP applications.
- Undertake proactive system maintenance to ensure stability and quality throughout.
- Work with Disclosure teams to ensure that the disclosure systems and processes launch and close on time and meet quality and customer service standards.
- Support the user journeys, customer experience and business requirements needed to deliver customer and business outcomes across our service catalogue.
- Support testing of CDP’s processes, applications and the interaction between different areas of the platform.
- Develop knowledge management articles within the Application Support Team and other business teams.
Actively contribute to an effective and engaged team, clear on its purpose and contribution, by:
- Ensuring you know what is expected of you, through regular 1:1’s, having clear objectives in place, and participating in open and honest performance and development conversations.
- Ensuring a respectful and inclusive workplace, where team members communicate openly, share knowledge so it can be used, and respect difference.
- Living the CDP Values and demonstrating the behaviours appropriate to your position.
We’re looking for
- Bachelor’s degree or relevant coursework/education within IT.
- At least 2 years of relevant working experience.
- Demonstrable experience working with Microsoft D365, supporting end users.
- Very high attention to detail, with an analytical approach to problem solving.
- Experience of managing stakeholder relationships with internal and/or external customers.
- Demonstrable experience of excellent time management, organisational and prioritisation skills.
- The ability to work under pressure to meet challenging deadlines.
- A positive and enthusiastic team player with a high level of self-motivation and drive, committed to achieving high standards.
- Excellent writing, verbal and presentation skills in English, including the ability to communicate technical terminology to a wide range of audiences.
- Excellent skills in Microsoft Excel, Word, Outlook, PowerPoint, Visio, Azure DevOps, Dynamics365.
- Business and organisational awareness and willingness to challenge and improve.
How to apply
Please upload your CV (in English) via the application form. Applications will be reviewed on a rolling basis so early applications are encouraged.
Application Support Analyst employer: CDP
Contact Detail:
CDP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at CDP or similar organisations. A friendly chat can open doors and give you insights that might just help you land that Application Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your D365 knowledge. Be ready to discuss how you've tackled challenges in previous roles and how you can bring that experience to CDP. Show them you're not just a tech whiz but also a problem solver!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication is key in this role, so be prepared to demonstrate how you’ve effectively managed stakeholder relationships in the past. We want to see your enthusiasm and team spirit shine through!
✨Tip Number 4
Apply through our website for a smoother process! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll be one step closer to joining a team that’s all about making a positive impact on the planet.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Microsoft D365 and any relevant IT coursework. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting environmental initiatives and how your background makes you a great fit for CDP. Let us know what drives you!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing analytical approaches to problem-solving, especially when it comes to supporting end users and managing stakeholder relationships.
Apply Early!: Don't wait until the last minute to submit your application. We review applications on a rolling basis, so the sooner you apply through our website, the better your chances of standing out!
How to prepare for a job interview at CDP
✨Know Your Stuff
Make sure you have a solid understanding of Microsoft D365 and the core applications you'll be supporting. Brush up on your technical knowledge and be ready to discuss how you've used these tools in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about specific challenges you've faced, how you approached them, and what the outcomes were. This will demonstrate your analytical approach and attention to detail.
✨Engage with Stakeholders
Be ready to talk about your experience managing relationships with both internal and external stakeholders. Highlight any successful collaborations and how you communicated effectively to resolve issues or improve processes.
✨Emphasise Team Spirit
CDP values teamwork, so come prepared to discuss how you contribute to a positive team environment. Share examples of how you've supported colleagues, shared knowledge, or helped create an inclusive workplace.
