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For Companies At a Glance
- Tasks: Provide 2nd line support for core applications and ensure smooth operations.
- Company: Join CDP, a global non-profit leading environmental transparency.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on environmental data and help drive positive change.
- Qualifications: Bachelor’s degree in IT and experience with Microsoft D365 required.
- Other info: Dynamic team environment focused on collaboration and innovation.
The predicted salary is between 32157 - 40197 £ per year.
About CDP
CDP is a global non-profit that runs the world’s only independent environmental disclosure system. As the founder of environmental reporting, we believe in transparency and the power of data to drive change. Partnering with leaders in enterprise, capital, policy and science, we surface the information needed to enable Earth-positive decisions. We helped more than 24,800 companies and almost 1,000 cities, states and regions disclose their environmental impacts in 2024. Financial institutions with more than a quarter of the world’s institutional assets use CDP data to help inform investment and lending decisions. Our team is truly global, united by our shared desire to build a world where people, planet and profit are balanced.
The Team
The Application Support Team provides 2nd line support across existing and new applications/features integral to our core business process of collecting our customers' data accurately. Support of CDP delivering the systems and processes in the disclosure systems domain which maximise business value, meet customer expectations and operationally deliver. Works closely with technology, business and data teams to ensure successful delivery for our customers.
About this role
Dependable, efficient, innovative, and effective technology services are critical to the core function of CDP and enabling it to deliver its core mission. As part of its strategic ambitions, CDP has recognised an uplift to technology operations and capabilities is critical to realise its strategic goals of higher impact, improved stakeholder experience and disclosure information.
What you will do
- Provide 2nd line support across CDP core applications to agreed standards.
- Engage, manage, and communicate with stakeholders effectively if issues affect their business areas.
- Take ownership as subject matter expert of D365 and other key areas of core CDP applications.
- Undertake proactive system maintenance to ensure stability and quality throughout.
- Work with Disclosure teams to ensure that the disclosure systems and processes launch and close on time and meet quality and customer service standards.
- Support the user journeys, customer experience and business requirements needed to deliver customer and business outcomes across our service catalogue.
- Support testing of CDP’s processes, applications and the interaction between different areas of the platform.
- Develop knowledge management articles within the Application Support Team and other business teams.
- Actively contribute to an effective and engaged team, clear on its purpose and contribution.
Stakeholders
Internal stakeholders include: Customer Success, Technology, Finance, Product and Data. External stakeholders include: CDP Disclosure.
We’re looking for
- Bachelor’s degree or relevant coursework/education within IT.
- At least 2 years of relevant working experience.
- Demonstrable experience working with Microsoft D365, supporting end users.
- Very high attention to detail, with an analytical approach to problem solving.
- Experience of managing stakeholder relationships with internal and/or external customers.
- Demonstrable experience of excellent time management, organisational and prioritisation skills.
- The ability to work under pressure to meet challenging deadlines.
- A positive and enthusiastic team player with a high level of self-motivation and drive, committed to achieving high standards.
- Excellent writing, verbal and presentation skills in English, including the ability to communicate technical terminology to a wide range of audiences.
- Excellent skills in Microsoft Excel, Word, Outlook, PowerPoint, Visio, Azure DevOps, Dynamics365.
- Business and organisational awareness and willingness to challenge and improve.
How to apply
Please upload your CV (in English) via the application form. Applications will be reviewed on a rolling basis so early applications are encouraged.
Application Support Analyst · CDP Global - London · employer: CDP
Contact Detail:
CDP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst · CDP Global - London ·
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching CDP and its mission. Show us you’re passionate about environmental issues and how your skills can contribute to our goals.
✨Tip Number 3
Practice your problem-solving skills! As an Application Support Analyst, you’ll need to think on your feet. Try mock interviews or case studies to sharpen your analytical approach.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show us you’re genuinely interested in the role.
We think you need these skills to ace Application Support Analyst · CDP Global - London ·
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with Microsoft D365 and any relevant IT coursework. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting environmental initiatives and how your background makes you a great fit for CDP. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love seeing analytical approaches to problem-solving, especially when it comes to supporting users.
Apply Early!: Remember, we review applications on a rolling basis, so don’t wait too long to submit yours. Head over to our website and get your application in as soon as you can – we can't wait to hear from you!
How to prepare for a job interview at CDP
✨Know Your Stuff
Make sure you brush up on Microsoft D365 and any other key applications mentioned in the job description. Be ready to discuss your experience with these tools and how you've used them to solve problems in the past.
✨Stakeholder Savvy
Since managing stakeholder relationships is crucial for this role, think of examples where you've effectively communicated with different teams or clients. Prepare to share how you handled any challenges that arose during those interactions.
✨Show Your Analytical Side
With a focus on attention to detail and problem-solving, be prepared to discuss specific instances where your analytical skills made a difference. Think about how you approached a complex issue and what the outcome was.
✨Team Player Vibes
CDP values collaboration, so come ready to talk about your experiences working in teams. Highlight how you contribute to a positive team environment and how you handle feedback and performance discussions.
