At a Glance
- Tasks: Lead quality assurance and customer care for residential developments, ensuring top-notch standards.
- Company: Reputable organisation in the residential development sector with a strong focus on quality.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Fast-paced role requiring excellent communication and problem-solving skills.
- Why this job: Make a real difference in customer experience and quality assurance in housing.
- Qualifications: Experience in customer care or quality assurance in residential development is essential.
Our client is a well-established and highly regarded organisation within the residential development sector. They are seeking an experienced Quality Assurance / Customer Care Manager to join their team. This is a key appointment focused on delivering high standards of quality and customer experience across new build developments and existing residential properties.
Key Responsibilities
- Lead on customer care and quality assurance activity across live and completed developments
- Manage escalated customer complaints, defects, and aftercare issues through to resolution
- Conduct property inspections to ensure quality standards are met pre- and post-completion
- Liaise with site teams, contractors, and internal departments to resolve issues efficiently
- Analyse customer feedback, complaints, and defect trends to drive improvements
- Implement continuous improvement initiatives across processes and customer journey
- Ensure compliance with warranty providers, industry standards, and regulatory requirements
- Produce performance reporting and insights for senior stakeholders
Requirements
- Proven experience in customer care, aftercare, or quality assurance within a housebuilding / new build residential development environment (essential)
- Strong understanding of defects, snagging, and warranty processes (NHBC experience highly desirable)
- Experience working directly with site teams, contractors, and development environments
- Excellent communication and stakeholder management skills
- Strong analytical and problem-solving ability with a focus on root cause resolution
- Ability to manage multiple priorities in a fast-paced environment
- Full UK driving licence essential, as the role may require attendance at properties alongside maintenance operatives
Quality Assurance Manager in Sunderland employer: CDM Recruitment
As a leading organisation in the residential development sector, our client offers an exceptional work environment that prioritises quality and customer satisfaction. Employees benefit from a collaborative culture that encourages professional growth through continuous improvement initiatives and hands-on experience with site teams. Located in a vibrant area, this role not only provides meaningful work but also the opportunity to make a tangible impact on the community's living standards.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Manager in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the residential development sector. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join relevant online groups to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. We want you to show them you’re genuinely interested in their work. Think about how your experience in quality assurance can directly benefit their customer care initiatives and be ready to discuss specific examples.
✨Tip Number 3
Practice your problem-solving skills! Since the role involves managing complaints and defects, we suggest you prepare some scenarios where you successfully resolved issues in the past. This will help you demonstrate your analytical abilities and how you can drive improvements.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re proactive and really keen on joining the team.
We think you need these skills to ace Quality Assurance Manager in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Quality Assurance Manager role. Highlight your experience in customer care and quality assurance, especially within residential development. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about quality assurance and how your background makes you the perfect fit for our team. Keep it engaging and relevant to the job description.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled customer complaints or defects in the past. We love seeing your analytical skills in action and how you’ve driven improvements in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at CDM Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of quality assurance processes, especially in the residential development sector. Familiarise yourself with common defects and snagging issues, as well as warranty processes like NHBC. This will show that you're not just a candidate, but someone who understands the industry inside out.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved customer complaints or defects. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical skills and ability to manage multiple priorities effectively.
✨Communicate Like a Pro
Since this role involves liaising with various stakeholders, practice your communication skills. Be ready to discuss how you've managed relationships with site teams, contractors, and customers. Clear and effective communication is key, so think about how you can convey complex information simply.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle escalated complaints or quality assurance challenges. Think through potential situations you might face in the role and how you would approach them. This will help you demonstrate your readiness for the job and your proactive mindset.
