At a Glance
- Tasks: Support a busy customer care team by handling enquiries and tracking issues.
- Company: Join a dynamic company in the housing and property development sector.
- Benefits: Gain valuable experience and develop your career in customer care.
- Other info: Fast-paced environment with opportunities for growth and skill development.
- Why this job: Make a real difference by resolving customer issues efficiently and professionally.
- Qualifications: Experience in housing or property-related customer care is a plus.
We are currently recruiting on behalf of our client for a Customer Care Administrator to join a busy and fast-paced customer service environment in the North East. This role involves supporting a customer care team by handling enquiries, logging and tracking issues, updating internal systems, and liaising with internal teams and external contractors to ensure customer issues are resolved efficiently and professionally. We are particularly keen to speak with candidates who have experience working within housing, housebuilding, property development, or new homes customer care/aftercare environments, especially those familiar with dealing with defects, snagging, warranty work, or maintenance requests.
Key responsibilities:
- Handling and responding to customer enquiries
- Logging and tracking customer issues and defects
- Liaising with contractors and internal departments
- Updating systems and maintaining accurate records
- Ensuring all queries are progressed in a timely manner
About you:
- Previous experience in housing, housebuilding, or property-related customer care
- Strong administrative and organisational skills
- Excellent communication and customer service skills
- Ability to manage multiple tasks in a busy environment
- Confident using IT systems and Microsoft Office
This is a great opportunity for someone looking to develop their career within customer care in the housing/new homes sector.
Customer Care Administrator in Sunderland employer: CDM Recruitment
Join a dynamic team in the North East where your contributions as a Customer Care Administrator will be valued and recognised. Our company fosters a supportive work culture that prioritises employee growth, offering training and development opportunities tailored to enhance your skills in the housing and property sector. With a focus on collaboration and efficiency, we ensure that our employees thrive in a fast-paced environment while making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and property sectors. You never know who might have a lead on a Customer Care Administrator role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common customer care scenarios, especially around handling defects and warranty work. We want you to show off your experience and how you can tackle real-life challenges.
✨Tip Number 3
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Customer Care Administrator in Sunderland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in housing or property-related customer care. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer care and how your background fits with our client’s needs. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves liaising with various teams and contractors, make sure to demonstrate your excellent communication skills in your application. We want to know how you handle enquiries and resolve issues effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Let’s get your journey started!
How to prepare for a job interview at CDM Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the housing and property development sectors. Familiarise yourself with common customer care issues like defects and snagging, as well as any relevant terminology. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your administrative and organisational skills. Think about times when you successfully managed multiple tasks or resolved customer issues efficiently. Be ready to discuss these scenarios during the interview to demonstrate your capabilities.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend or family member to get comfortable with discussing your experiences and answering questions confidently.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or specific challenges the customer care team faces. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
